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Eurostar Installation and Operation Manual
ENERZONE LIMITED LIFETIME WARRANTY
The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable. This
warranty covers brand new products only, which have not been altered, modified nor repaired since shipment
from factory. Proof of purchase (dated bill of sale), model name and serial number must be supplied when
making any warranty claim to your ENERZONE dealer.
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper
installation, lack of maintenance, over firing, negligence or accident during transportation, power
failures, downdrafts, or venting problems are not covered by this warranty.
This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused
by the use of unauthorized parts or others than original parts void this warranty. An authorized qualified
technician must perform the installation in accordance with the instructions supplied with this product and all
local and national building codes. Any service call related to an improper installation is not covered by this
warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support
the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is
found to be defective, the manufacturer will repair or replace such defect. Transportation fees to ship the product
back to the purchaser will be paid by the manufacturer. Repair work covered by the warranty, executed at the
purchaser’s domicile by an authorized qualified technician requires the prior approval of the manufacturer.
Labour cost and repair work to the account of the manufacturer are based on predetermined rate schedule and
must not exceed the wholesale price of the replacement part. All parts and labour costs covered by this warranty
are limited according to the table below.
The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and
investigation of the defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to
this warranty by refunding the wholesale price of any warranted but defective parts. The manufacturer shall in no
event be responsible for any special, indirect, consequential damages of any nature, which are in excess of the
original purchase price of the product. A one-time replacement limit applies to all parts benefiting from a lifetime
coverage. This warranty applies to products purchased after October 1
st
, 2011.
DESCRIPTION
WARRANTY APPLICATION
PARTS LABOUR
Combustion chamber (welds only), castings, heat exchanger (welds
only), auger, and ceramic glass (thermal breakage only*).
Lifetime
4 years
Plating* (defective manufacture) – subject to limitations above.
Lifetime
n/a
Stainless steel firebox components, surrounds and heat shields, ash
drawer, pedestal, and trims (aluminum extrusions).
5 years
3 years
Carbon steel firebox components, burn pot, glass retainers, and
handle assembly.
3 years
2 years
Blowers, ignitor, PC board, auger motor, heat sensors, switches,
wiring, rheostat, and other controls.
2 years
1 year
Paint (peeling), gaskets, insulation, ceramic logs, masonry-like
panels, and ceramic fibre blankets.
1 year
n/a
*Pictures required
Shall your unit or a components be defective, contact immediately your
ENERZONE
dealer. Prior to your call
make sure you have the following information necessary to your warranty claim treatment:
•
Your name, address and telephone
number;
•
Bill of sale and dealer’s name;
•
Serial number and model name as indicated on the
nameplate fixed to the back of your unit;
•
Nature of the defect and any relevant information.
Before shipping your unit or defective component to our plant, you must obtain from your ENERZONE
dealer an Authorization Number. Any merchandise shipped to our plant without authorization will be
refused automatically and returned to sender.
