Endress+Hauser Fieldgate FXA320, Руководство по эксплуатации

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Fieldgate FXA320 9 Trouble-Shooting
Hauser 90
9 Trouble-Shooting
9.1 Problems and remedies
Table 9-1: Trouble-shooting table for Fieldgate FXA320
Problem Cause Remedy
Fieldgate cannot be reached via GPRS Only Internal IP addresses 10.x, 172.x,
192.x assigned by the GSM/ GPRS
provider (Check Info page) Ask GSM/GPRS Provider to assign you
a public IP Address or select another
GSM Provider
Fieldgate no longer on GPRS after it has
been dialed on the phone Fieldgate is currently programmed in
this way Enable "GPRS always online" whenever
a call via phone is made
GSM Fieldgate: a phone call is
answered but the modem does not start
to synchronize (silence) When Fieldgate receives an incoming
call, it breaks off the GPRS connection
for 5 minutes. In this time a point-to-
point connection can be made, see
chap. 5.4.4 If the option "GPRS dial-in
permanently" has been selected,
Fieldgate automatically established
connection after 5 minutes.
Measurement emails are being sent
although the checkbox is not enabled Fieldgate is programmed this way Delete all values for Limit Settings
where no e-mail should be sent
Fieldgate receives no IP address from a
DHCP Server Fieldgate is set to support the wrong
protocol, e.g. BOOTP Change the protocol setting
Changes made via the Service Interface
are not in Fieldgate after the next
power up As long as the Service Cable is
connected, configuration data cannot
be stored to the EEPROM Ensure persistent storage by making a
System Restart via the Special menu,
see e.g. chap. 5.1.6
The password super/super or
eh/eh does not operate Pay attention to upper and lower case Key-in the password correctly
Time is registered twice in the CSV file
(i.e. 1616:54:32 not 16:54:32) In the country settings of Windows the
time format is set to hh:mm:ss Choose as time format HH:mm:ss in
the Windows control panel
SMS cannot be sent by Fieldgate
(Analog/Ethernet Version It is not possible to send an SMS
directly from an analog or Ethernet
Fieldgate Find provider who, e.g. automatically
sends an SMS when an e-mail arrives.
(e.g. t-email.de, directbox.com, web.de
etc.)
Emails cannot be sent by Fieldgate The email provider supports only the
SMTPS protocol for email transmission Ensure that the email provider supports
SMTP protocol without encryption
(SSL/TLS)