Deltabar PMD78B HART
Diagnostics and troubleshooting
Hauser
59
11.1.2 Error - SmartBlue operation with Bluetooth®
Device is not visible in the live list
• Possible cause: Supply voltage too low
Remedial action: Increase the supply voltage
• Possible cause: No Bluetooth connection available
Remedial action: Enable Bluetooth in the field device via display or software tool and/or
in the smartphone/tablet
• Possible cause: Bluetooth signal outside range
Remedial action: Reduce distance between field device and smartphone/tablet
The connection has a range of up to 25 m (82 ft)
• Possible cause: Geopositioning is not enabled on Android devices or is not permitted for
the SmartBlue app
Remedial action: Enable/permit the geopositioning service on Android device for the
SmartBlue app
Device appears in the live list but a connection cannot be established
• Possible cause: The device is already connected with another smartphone/tablet via
Bluetooth
Only one point-to-point connection is permitted
Remedial action: Disconnect the smartphone/tablet from the device
• Possible cause: Incorrect user name and password
Remedial action: The standard user name is "admin" and the password is the device serial
number indicated on the device nameplate (only if the password was not changed by the
user beforehand)
If the password has been forgotten, contact Hauser Service
(
www.addresses.endress.com
)
Connection via SmartBlue not possible
• Possible cause: Incorrect password entered
Remedial action: Enter the correct password, paying attention to lower/upper case
• Possible cause: Forgotten password
Remedial action: Contact Hauser Service (
www.addresses.endress.com
)
No communication with device via SmartBlue
• Possible cause: Supply voltage too low
Remedial action: Increase the supply voltage
• Possible cause: No Bluetooth connection available
Remedial action: Enable the Bluetooth function on the smartphone, tablet and device
• Possible cause: The device is already connected with another smartphone/tablet
Remedial action: Disconnect the device from the other smartphone/tablet
• Ambient conditions (e.g. walls/tanks) disturbing the Bluetooth connection
Remedial action: Establish direct line-of-sight connection
• Display does not have Bluetooth
Device cannot be operated via SmartBlue
Possible cause:
Operator
option has no authorization
Remedial action: Change to
Maintenance
option