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Error
message:
Meaning:
Action:
An error has
occurred with
your Device
during injection.
Your dose has
not been injected
fully.
Your Device will
eject your Cartridge.
Dispose of it right
away.
Contact your
healthcare
professional.
A reminder to
remove your
Cartridge from
your Device.
Remove your
Cartridge.
Your Device has
not paired with
your phone or
tablet.
Try the pairing
sequence again.
If the error
reappears, contact
your healthcare
professional.
Your Device has
failed to find
connection to
your phone or
tablet.
Check your phone or
tablet has Bluetooth
enabled, and retry
pairing sequence.
Error Messages
Error Messages
Error
message:
Meaning:
Action:
The inserted
Cartridge is
unusable.
By clicking “OK” or
waiting 30 seconds,
your Device will eject
your Cartridge.
Dispose of it right
away. You cannot
use it again.
Insert a new
Cartridge and try
again.
Your Device has
recognised your
Cartridge as
being inserted
into your Device
previously.
It cannot be used
again.
By clicking “OK” or
waiting 30 seconds,
your Device will eject
the used Cartridge.
Dispose of it right
away. You cannot
use it again.
Insert a new
Cartridge and try
again.
The needle
cap has been
replaced onto
your Cartridge
before injecting.
After removing
the needle cap,
it must never be
replaced.
By clicking “OK” or
waiting 30 seconds,
your Device will eject
your Cartridge.
Dispose of it right
away. You cannot
use it again.
Insert a new
Cartridge and try
again.
An error has
occurred with
your Device
during injection.
Your dose has not
been injected.
Your Device will eject
your Cartridge.
Dispose of it right
away.
Insert a new
Cartridge and try
again.
If the error
reappears, contact
your healthcare
professional.
