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Error Messages
Error Messages
Indicates a risk of injury or infectious disease,
or damage or malfunction of your Device or
Cartridge. Please refer to the Meaning and
Action in the table.
Indicates when normal operation is not
performed or when wrong operation is
performed. Please refer to the Meaning and
Action in the table.
Error
message:
Meaning:
Action:
Your Device has
stopped working
and it cannot be
used.
Your Device will
switch off after 30
seconds.
Do not
insert a
Cartridge.
If the needle is still
in your skin, gently
lift your Device from
your skin.
Contact your
healthcare
professional.
Your Device
cannot give an
injection.
Your Device will
switch off after 30
seconds.
Do not
insert a
Cartridge.
If the needle is still
in your skin, gently
lift your Device from
your skin.
Contact your
healthcare
professional.
The needle guard
in your Cartridge
cannot be
released.
The needle will
be exposed.
The Cartridge door
may have been
blocked when your
Cartridge was ejected.
Lift your Device and
wait for your
Cartridge to be
ejected. The needle
may be exposed until
“Dispose” is displayed
after the error
message disappears.
If the error
reappears, contact
your healthcare
professional.
Error
message:
Meaning:
Action:
Your Device is
unable to eject
your Cartridge.
Contact your
healthcare
professional.
Do not
insert your
finger into your
Device.
The needle in
your Cartridge
cannot be
withdrawn.
The needle may
be left exposed.
If the needle is still
in your skin, gently
lift your Device from
your skin. Click “OK”
to power off your
Device.
Turn your Device
back on and follow
the instructions to
eject your Cartridge.
Do not
touch the
needle as the needle
may be left exposed.
Do not
insert your
finger into your
Device.
Your Device
cannot give an
injection.
You may access
your Device
menu and
Injection History.
Do not
insert a
Cartridge.
Contact your
healthcare
professional.
Turn off the
power because
an abnormality
has occurred in
the main unit.
If the needle is still
in the skin, gently
lift your Device from
your skin.
Turn on the power
again and check that
your Device works
properly.
If the error
reappears, contact
your healthcare
professional.