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Error Messages
Error Messages
Error
message:
Meaning:
Action:
The
communication
function has not
been operated
properly.
Set the pairing again.
If the error
reappears, contact
your healthcare
professional.
The battery life
of your Device is
low.
You cannot inject.
Return your Device
to your healthcare
professional.
Request a new
Device.
Your Device has
been used for 160
injections or has
reached the end
of its usable life.
Return your Device
to your healthcare
professional.
Request a new
Device.
Your Device has
reached the end
of its usable life.
Return your Device
to your healthcare
professional.
Request a new
Device.
The temperature
of your Device is
too warm for it to
function.
Leave your Device at
room temperature
until it has cooled
down to 5 °C to 35 °C
(41 °F to 95 °F).
Do not
attempt to
cool it down any
other way.
The temperature
of your Device is
too cold for it to
function.
Leave your Device at
room temperature
until it has warmed
up to 5 °C to 35 °C
(41 °F to 95 °F).
Do not
attempt to
warm it up any other
way.
Error
message:
Meaning:
Action:
Your Device has
failed to detect
your Cartridge.
Click “OK” and turn
off the power, then
turn it on again.
If the error
reappears, contact
your healthcare
professional.
Training
frequency limit
exceeded.
You cannot
perform any
more training
injections.
Contact your
healthcare
professional.
The usage limit
of your Training
Cartridge has
been reached
and is no longer
usable.
By clicking “OK” or
waiting 30 seconds,
your Device will eject
your Cartridge. You
cannot use it again.
Contact your
healthcare
professional.
The inserted
Cartridge has
expired and
cannot be used.
By clicking “OK” or
waiting 30 seconds,
your Device will eject
your Cartridge.
Dispose of it right
away. You cannot
use it again.
Insert a new
Cartridge and try
again.
