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English
period has expired.
• For all problems relating to the motor, please contact an authorized service centre of the
engine manufacturer.
III. Procedure
•
Step 1 :
On the date of purchase, the customer should register his/her purchase online by
completing the registration card at
www.eliet.eu
. In addition, the enclosed registration card
should be completed in its entirety on the day of purchase. The first part of the form should
be returned to ELIET within one month. The customer should keep all remaining parts of the
card along with the purchase invoice for the duration of the warranty period.
•
Step 2:
In the event of a defect becoming apparent, the customer shall have this verified by
the authorized ELIET dealer. If the dealer feels that there is a factory defect, the dealer may
invoke the warranty, under the terms specified.
•
Step 3 :
Every warranty application must be accompanied by a fully completed official
application form. Copies of this warranty application are available to dealers at ELIET or even
at an importer/agent.
•
Step 4 :
The dealer then orders the parts needed to perform the repairs. Next, the dealer faxes
the order form together with the completed warranty form and a copy of the registration card.
•
Step 5 :
The warranty form should be stapled to the purchase invoice and mailed to ELIET or
an importer/agent of ELIET.
•
Step 6 :
ELIET will send the parts ordered to the dealer under the regular delivery and
payment conditions.
•
Step 7 :
The defective part will be examined by the technical department first prior to
approving or rejecting the warranty. ELIET reserve the right to solely decide whether or not
the customer has complied with the conditions for the validity of this guarantee, i.e. 1 year or 2
years. Faulty components shall become the property of ELIET.
•
Step 8 :
When a warranty claim is found to be valid, ELIET will credit the warranty parts.
Customers shall never be entitled to apply for a refund of labour costs.
IV. In case of damage caused by transport
• All goods are supplied ex factory. Transport risks are borne by the customer. It follows, that
ELIET highly recommend to check the goods for damage on arrival.
• Any damage found should be stated on the delivery form before signing. Make sure the driver
of the haulage company puts his signature next to the damage on your copy.
• In the absence of a written and signed declaration on the delivery form, the insurance of the
haulage company will not accept any liability.
• Damages can be claimed from the hauler using a copy of the delivery form and a covering
letter stating your complaint.
• The damaged machine should be kept in its original condition until the hauler’s insurer has
performed any examination.
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