User Guide
Product: Evolis
Document REF: MIU-5100-C_Evolis Solution GB elancity
Page
41
/
42
Date: 02/09/2020
Confidential document, property of ELANCITY. All copies and transfers are unauthorized without prior consent.
Warranty Disclaimer:
The Warranty does not apply to any damage caused by :
•
Vandalism, fire or impact damage
•
Abuse or mishandling
•
Unauthorized modifications and / or unauthorized use of additional / replacement accessories or products
•
Damage caused during transportation (see clause “Delivery of Goods”)
•
Malfunctions due to improper electrical connection or battery cable polarity inversion
•
Malfunctions imputable to improper installation non-compliant to our recommendations
•
Malfunctions/damage attributable to worn parts and / or accessories including, but not necessarily limited to: batteries over 6
months old, broken / worn pole straps, broken / worn pole, etc.
The above list is not necessarily exhaustive
A Device that is not or no longer covered by the warranty, can still be returned to our after-sales service for repair. In such a case it will
automatically undergo a refurbishment / repair quote, which will be subsequently be submitted to the customer for acceptance. In case of
rejection, the client will be liable for delivery costs and diagnostic testing costs incurred by Elan City Ltd.
Returns Procedure:
The client must inform the Customer Service department and describe in detail the problem encountered. An Elan City
technician will assist the client and attempt to identify the problem by performing a remote telephone diagnosis. If remote testing
concludes that the device or its components are defective, Elancity will then attribute a Claim Number to the customer, authorizing the
product return to the After Sales Service Department. This Claim number will be transmitted to the client by email, along with a document
outlining the After Sales Service Return Policy. This document must be signed and dated by the client, and returned to the Elan City
logistics department who will then process the return request. A transportation request will then be sent by email to the customer and the
removal of the package will be organized through an Elan City Ltd. authorised carrier.
In the case of customer refusal of the initial remote diagnostic testing, resulting in an independent and unauthorised sending of the
product(s), any product(s) found not to be defective will not be covered by the warranty. In such a case the customer will be invoiced for
the in-shop diagnostic tests as well as the delivery and retrieval costs ; the subsequent re-delivery of the goods will not be effected until
the invoice is settled in full.
Important : Transportation/Return of Goods to Elancity
:
Our terms of transportation are detailed below ; failure to comply with these will
invalidate the return procedure and the package will be returned to sender.
•
Batteries should under no circumstance be transported or returned to Elancity
•
The device must be sent back in its original packaging. This implies preparing the device in the original foam packaging and the
original box.
•
Protective foam must protect all four corners of the device, as per the packaging when initially received.
•
The package must be sealed with security tape at both ends.
•
If the original packaging was has not been retained or has been lost, a quote for replacement packaging will be sent to the
client.
•
If the package is being transported by pallet, the package must be placed upright and film-wrapped before shipment.
Battery Warranty
Batteries are under warranty by Elan City Ltd. for 6 months. The same conditions of “delivery of goods” and “retention of title” are true for
the batteries as for the device. Replacement batteries must be purchased from Elan City Ltd. Use of non Elan City Ltd. batteries and / or
accessories, can annul the warranty(s), including the device’s warranty. (See clause “warranty disclaimer”). Battery wires cannot be sold
separately and must be purchased as a battery pack.
