User Guide
Product: Evolis
Document REF: MIU-5100-C_Evolis Solution GB elancity
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Date: 02/09/2020
Confidential document, property of ELANCITY. All copies and transfers are unauthorized without prior consent.
10
CUSTOMER SERVICE – TERMS AND CONDITIONS
GUARANTEE
Customer Service regarding devices under warranty or not, spare parts management,
software and installation / utilization manuals, etc., is managed by our Tech Team. Please
refer to contact information below:
Customer Care & Tech Department:
ELAN CITY Ltd.
208 Blythe Road
London
W14 0HH
(020) 3936 0920
10.1
W
ARRANTY
The terms and conditions as cited in this document, apply to any and all sales of radar speed signs supplied by Elan City Ltd. Accessories,
such as batteries, are covered by a separate and different warranty labeled “battery warranty”, included below.
Delivery of goods
Upon delivery of all goods, the client is required to verify the external condition of each package. The client must refuse the entire delivery
if the package(s) are not in good condition. In such a case the client must contact Elan City Ltd. immediately. The client is required to verify
that the quantities noted on the packing list are in accordance with those delivered. If packages are in good condition but the quantity is
incomplete as compared to the packing list, the client must indicate this anomaly on the transporter’s copy of the delivery-note and must
immediately inform Elan City Ltd. The liability of potential damage to delivered goods and / or missing packages cannot be attributed to
the carrier nor to Elan City Ltd. after delivery if the client does not follow the above guidelines.
The quantity & condition of the contents of the package(s) must be verified within 5 days of delivery. The device must also be tested within
5 days of delivery to establish its correct functionality. Beyond this 5 days delay, payment cannot be contested by the buyer if the device
and its accessories are subsequently found to be malfunctioning and / or missing. Full payment of the complete order must be fulfilled by
the buyer, within the time frame previously established on the signed contract (the quotation).
Retention of Ownership
Delivered goods shall fully remain the property of Elan City Ltd. until all goods received have been fully paid for by the buyer. Payment
must be made within 30 days of receiving the invoice as indicated on the signed contract (quotation). In the event of late payment, a
certified notice for account delinquency will be sent to the buyer, which will then allow the buyer 8 days to make full payment. Beyond this
time frame, Elan City Ltd. retains the right to remove the materiel from the buyer.
Warranty
Delivered goods (the device and its components) are fully covered by the warranty, including the labour and transport costs associated
with its repair and / or replacement. This is conditional upon a diagnosis of malfunctionment either by, or approved by, Elan City Ltd.. The
warranty is valid for 24 months from the date of delivery, with the exception of batteries which are not covered by this warranty. (see
“Battery Warranty”)
In the case of a perceived device malfunction, Elan City Ltd. will carry out remote diagnostic checks with the client in order to identify any
defective components (power supply, software, etc.) prior to proceeding with eventual factory repairs.
