TROUBLESHOOTING GUIDE
Fire sparks but pilot does not light
No gas to fire, check isolators are open.
Pipework blockage, clean out.
Air not fully purged, repurge supply or wait longer.
Spark earthing to metal work, reset gap correctly.
Blocked pilot, clean out internally.
Pilot lights but then goes out
Severe restriction in gas supply, clear obstruction.
Faulty thermocouple, replace pilot unit.
Hold control knob in for longer.
Manual versions only - Check control knob does not foul data plate.
Fire does not spark at pilot
HT lead detached, refit.
Spark gap too large or small, reset correctly.
Faulty piezo unit, replace.
Debris shorting out electrode, clean.
Fire runs for a time and then cuts off
Excessive room draught or flue pull, rectify.
Loose or faulty thermocouple, rectify.
ODS system in operation.
Firebox grommet seal not fitted, rectify.
Lint in pilot aeration hole, clean thoroughly internally
Pilot flame shrinks
Poor gas flow to fire, check pressure with fire on high.
when fire is on high
If pressure is low, remove any restriction in pipework or valve.
Check all isolators are adequately sized and fully open.
Check meter pressure is adequate.
Air leak under base of firebox, rectify.
Lint in pilot aeration hole, clean thoroughly internally.
Fire smells when first lit or in use
Newness smell from brand new appliance.
Spillage occurring.
Carry out spillage test and rectify any problems.
Low temperature sealants or combustible materials
used in incorrect positions.
Air leak under base of firebox, rectify.
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©
2009 Focal Point Fires plc.
