45
Chapter 7 Troubleshooting
7-5. Other problems
Problem
Possible cause and remedy
1. The “Smoothing” on the Setting menu
“Screen” cannot be selected.
•
You cannot choose “smoothing” when the screen is
displayed in the following resolutions or settings.
-
The resolution is 1920 × 1080
-Screen Size is “Normal”
2. The auto adjustment function does not
work.
•
This function does not work during digital signal input.
•
This function is intended for use on the Macintosh and
on AT-compatible PC running Windows. It does not work
properly when an image is displayed only on a part of the
screen (command prompt window, for example) or when a
black background (wallpaper, etc.) is in use.
•
This function does not work correctly with some graphics
boards.
3. No audio output.
•
Check whether the stereo mini jack cable is connected
properly.
•
Check the current external device and audio playback
software to see whether they are configured correctly.
•
If HDMI input is used, check the current external device
and the “Source” setting in the Setting menu (see
“3-
2. Switching sound source for HDMI signal input” (page
29)
).
•
Monitor speaker
-
Check whether a speaker with built-in amplifier is
attached to the line output connector.
-
Check whether volume is set to 0.
•
Headphones
-
Check whether volume is set to 0.
•
Speaker with built-in amplifier attached to the line output
connector
-
Check whether the headphones are connected.
4. The volume of the speaker with built-
in amplifier attached to the line output
connector cannot be adjusted.
•
With this product, the volume of an external speaker
cannot be adjusted. Adjust the volume on the external
speaker.
5. Will not change to the power saving mode
• When all the conditions below are met, the monitor does
not change to the power saving mode even if “Power
Save” is set to “Enable”:
-
“Power Save” for Sound is set to “Sound On” (
“Audio
Output” (page 37)
)
-
In the mute state (
“To mute the sound temporarily” (page
28)
)
In these cases, reset the mute.
6. “This operation is not available on current
status.” is displayed.
•
This message appears in the following cases.
-When
/
on the remote control or
/
on the monitor is pressed:
The volume of the speaker with built-in amplifier
attached to the line output connector cannot be adjusted
(see
“3-1. Adjusting Volume” (page 28)
).
-When
on the remote control is pressed:
When “sRGB” is selected for the color mode, the Smart
function cannot be used (see
“Chapter 4 Using Smart
Function” (page 33)
).
