45
USER MANUAL
RETEVET™ PORTABLE ERG
T +49 7461 96 580 0 | F +49 7461 96 580 90 | [email protected] | www.eickemeyer.com
12. CONTACT INFORMATION
Support
Contact support staff via the contact details on the back.
Warranty
EICKEMEYER® unconditionally warrants this instrument to be free from defects in materials and workmanship, provided
there is no evidence of abuse or attempted repairs without authorization from EICKEMEYER®. This Warranty is binding for
one year from date of shipment and is limited to servicing and/or replacing any instrument, or part thereof, returned to the
factory for that purpose with transportation charges prepaid and which are found to be defective. This Warranty is made
expressly in lieu of all other liabilities and obligations on the part of EICKEMEYER®.
Attempts to disassemble the device
will
result in breakage and voids the warranty.
DAMAGE UPON ARRIVAL
. Each instrument leaves our plant, after rigorous tests, in perfect operating condition. The instrument
may receive rough handling and damage in transit. The shipment is insured against such damage. The Buyer must immediately
report, in writing, any concealed or apparent damage to the last carrier as well as to us and issue an order for replacement or
repair.
DEFECTS OCCURRING WITHIN WARRANTY PERIOD.
Parts of the unit may develop defects which were not revealed during
comprehensive testing. The price of our instru- ments makes provision for such service, but it does not:
1. Provide for transportation charges to our factory for service,
2. Provide for services not performed or authorized by us,
3. Provide for the cost of repairing instruments that have obviously been abused, subjected to unusual environments for
which they have not been designed, or an attempt has been made to disassemble the device resulting in damage to the
device.
We will be happy at any time to discuss by phone, letter, FAX, or e-mail suspected defects or aspects of instrument operation
that may be unclear. We advise you to inform us by phone, letter, FAX, or e-mail of the nature of the defect before returning
an instrument for repair as a RMA authorization is necessary prior to returning a device to EICKEMEYER® for repair or service.
Many times, a simple suggestion will solve the problem without returning an instrument to the factory. If we are unable to
suggest something that solves the problem, we will advise you as to what parts of the equipment should be returned to the
factory for service.
DEFECTS OCCURRING AFTER WARRANTY PERIOD.
Charges for repairs after the warranty period and within product lifetime
policy will be based upon actual hours spent on the repair at the prevailing rate, plus cost of parts required and transportation
charges; or you may elect to purchase an extended warranty. Continued support and fi rmware updates beyond the warranty
period may require an annual support and update fee.
We will be happy to discuss by phone, letter, FAX, or e-mail any problem you may be experiencing.
Purchasing Supplies and Accessories
Users may purchase supplies and accessories by contacting your local distributor. Refer to this parts list:
Item No.
Item
173610
RETevet™ visual electrodiagnostic device (i. e., this product)
E17361001
RETevet™ adapter cable for DIN electrodes (3-plug electrode lead)
E17361002 Battery
E17361003 Eyecup
E17361004
Dust Cover
