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The troubleshooting process
Network
If you suspect a network problem, keep in mind the following:
• If the Fiery X3eTY does not appear in the list of printers on the network, there may be another device on the network with the
same Ethernet hardware address.
• There may be conflicting network settings in Setup and on the customer’s workstation.
• Inappropriate Setup options may cause printing problems.
• Missing or incorrectly placed printer description files may cause application-specific printing errors.
For additional information, see
Configuration and Setup
on the User Documentation CD.
Cannot connect to the
network; or neither LED
on the 10/100/1000BaseT
network connector is lit
One of the following:
• Cable is connected to
the RJ-45 port that is
closest to the power
connector. This
RJ-45 port is reserved
for the scanner
interface.
• Faulty network cable
or connection
• Faulty network
• Faulty Ethernet
interface on the
motherboard
1. Make sure the network cable is the correct type and connected to the
designated network port on the Fiery X3eTY connector panel.
2. Check the cable connection to the network.
3. Replace the cable with a new or tested cable.
4. Request that the network administrator check Network Setup.
5. Request that the network administrator check other devices on the
network.
If other devices are not functioning, it could be a problem with the
network.
6. If the rest of the network is functioning properly and the problem
persists, clear the CMOS and power-up settings (see page 72).
7. If the rest of the network is functioning properly and the problem
persists, replace the motherboard.
T
ABLE
A
Fiery X3eTY error conditions (Continued)
Symptom
Possible cause
Suggested action
