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The troubleshooting process
Checking the network
Printing problems may arise if the network hardware or software is not set up properly or
does not match network settings on the Fiery X3eTY. Problems may also arise when
printing from a specific application or printing a particular file.
Most of these problems show up as printing problems and do not necessarily indicate a
Fiery X3eTY malfunction. The customer’s site administrator can eliminate many
printing problems without requiring you to make a service call. The site administrator
deals with:
• Error conditions on the print engine
• Network connection problems that result in the print engine not appearing in list of
printers on the customer’s computers
N
OTE
:
If the print engine does not appear in the list of printers on the network, there may
be another device on the network with the same IP address.
• Conflicting network settings in Setup and on the customer’s computers
• Printing problems caused by inappropriate Setup options
• Application-specific printing errors caused by missing or incorrectly installed printer
description files
Printing to the Fiery X3eTY
If the customer can print the Fiery X3eTY Test Page but cannot print a job from a
computer on the network, you may have to make a service call. However, first make sure
the site administrator has done the following:
• Checked all components of the network, including cables, connectors, terminators,
network adapter boards, and network drivers.
• Activated the network and used it to communicate with other printers.
• Confirmed that the applicable network settings in Setup (such as AppleTalk zone,
IP address, subnet mask, and gateway address) match the settings used in the network.
When you make a service call, check the Fiery X3eTY faceplate at the side of the
print engine to make sure that the appropriate network connection is in place. Print
quality problems are difficult to trace. Before you try to troubleshoot print quality
problems, print a Test Page to make sure that the print engine does not need servicing or
adjusting. Also, make sure the correct paper is being used in the print engine.
N
OTE
:
EPS file generation is not completely standardized among applications. Some users
may encounter problems while printing certain EPS files.
