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The troubleshooting process
If the printer does not print
The following table lists possible causes and solutions when the printer does not print.
Other printing problems
The following table lists other printing problems and what to do about them.
T
ABLE
B
Causes and solutions when printer does not print
Possible Cause
Solution
Is the power on?
• Power on the print engine and the Fiery X3eTY (each has its own power switch).
Is the print engine interface
connector properly connected?
• Make sure print engine interface connectors are properly connected to the print engine
and to the Fiery X3eTY.
Is the specified paper loaded?
• Load the specified paper in any of the input trays.
Can you print a Test Page from
the printer driver?
• If you cannot, the print engine may be out of order. Service the print engine.
Enclosed fan not present or not
functioning.
• Verify that the enclosed fans are present, oriented correctly, and functioning (see page 27).
T
ABLE
C
Other printing problems
Problem
Action
An image is printed on the
reverse side of the paper.
• Reload the paper in the paper tray upside down.
Multiple pages are fed through
the print engine at once.
• Remove all the pages from the paper tray and fan them gently before reloading.
Paper misfeeds occur frequently.
• Check the paper size settings. Use the recommended paper. Avoid using curled, folded,
wrinkled, perforated, or glossy paper.
It takes too long to complete the
print job.
• The data is so large or complex that it takes additional time to process. If the Data
indicator is blinking, data is being processed. Wait until it is finished.
