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Reboot the E300. If the E300 does not reach the Idle state or any other issues remain, collect the related
information and contact technical support.
Collect troubleshooting information
Collecting the following information can help technical support provide efficient solutions.
1
Record or photograph the current status showing on the printer control panel.
2
If applicable, take a screenshot of the WebTools display.
3
If applicable, take a screenshot of the Command WorkStation display and any error messages.
4
Close and reopen Command WorkStation and take a screenshot of any error messages that display when it
restarts.
5
Record any error codes displayed on the two-digit LED in the E300 connector panel (back panel).
6
Make a list of the actions taken immediately prior to the issue and after the issue was discovered.
7
If the issue is relating to a specific job, create a job error report.
Create job error reports
When you create a job error report, Command WorkStation creates a zip file of the current job files, logs, and
information about the E300. You can generate a job error report even if the print job is not in an error state.
Note:
The error log entries are overwritten after a period of time. To ensure the error logs contain the relevant
information, create the job error report as soon as possible after the error is observed. Create the job error report
before rebooting the E300 and if possible, before any additional print jobs are processed or printed.
You can create a job error report for any jobs in the Held or Printed lists.
1
In Command WorkStation, select a job in the
Printed
or
Held
list.
Only one job error report can be created at a time. If multiple jobs are selected in Job Center, the Create Error
Report button is not available.
2
If accessing from a Windows client computer, press
Ctrl
and right-click the job. If accessing from a Mac client
computer, press
Command
and right-click the job.
3
In the shortcut menu, click
Create Error Report
.
4
Enter information about the job error.
a)
Enter any comments and additional details in the text field.
We recommend including the following information:
•
Date and time error occurred
•
Observed error codes, if any
•
Description of expected result
•
Description of incorrect result
Configuration and Setup
Troubleshooting
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