EFI Fiery E300 Скачать руководство пользователя страница 60 | Manualshive

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EFI Fiery E300 Скачать руководство пользователя страница 60

Troubleshooting

If the troubleshooting steps described here do not resolve the issue, collect the related information and contact

technical support.

Perform basic troubleshooting

These troubleshooting steps can help to resolve the most common issues.

1

Confirm that all the cables required for the E300 are intact and firmly seated in the correct ports.
The most common cause of an issue is a faulty or loose cable.

Warning:

Do not remove the covers or otherwise open the E300 hardware. The parts inside the chassis and

internal cables are intended to be serviced by authorized service technicians only.

2

If the E300 cannot power on, confirm that the power cord is intact and adequate power is available at the power

outlet.

3

If the E300 is not visible on the network, confirm that the correct type of Ethernet cable is connected to the

correct network port.

4

Confirm that the Fiery logo is showing on the printer control panel. If not, check the status of the E300 and the

cable connection to the printer.

5

Review any messages showing on the printer control panel.

6

If one or more client computers cannot print to the E300, confirm that the client computers have the correct

version of the E300 printer driver and utilities installed.
For information about installing the printer driver, see

Printing

. For information about installing the utilities, see

Utilities

.

7

If the E300 is printing slowly or is not managing jobs as expected, review the E300 configuration to confirm the

settings are optimal for your network and print environment.
Any changes to your network environment or workflow may require changes to the E300 configuration.

8

Confirm that the operating system settings on the E300 are not modified and the operating system is not

upgraded (unless approved by technical support).
Changes to the operating system settings or version can cause system problems.

9

Review any error messages showing in the Command WorkStation Servers list.

10

Take a screenshot of the Command WorkStation display and any error messages, then close and reopen

Command WorkStation. If any error messages display when it restarts, contact technical support.

Configuration and Setup

Troubleshooting

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Содержание Fiery E300

Страница 1: ...Fiery E300 Color Server Configuration and Setup...

Страница 2: ...2016 Electronics For Imaging Inc The information in this publication is covered under Legal Notices for this product 45140012 11 May 2016 45140012...

Страница 3: ...puters 12 System requirements for Command WorkStation and WebTools 13 Fiery JobMaster Fiery Impose and Fiery Compose requirements 14 Mobile device requirements 14 Integrating the E300 into your networ...

Страница 4: ...inter control panel 28 Access Fiery tabs from the printer control panel 28 Jobs tab 29 Info tab 29 Tools tab 30 Access E300 Setup options from the printer control panel 30 Server Name 30 IPv4 Address...

Страница 5: ...ow Courier Substitution 43 Print to PS Error 43 Default Paper Sizes 43 Convert Paper Sizes 44 Brightness 44 Printer Screen Mode 44 Screen type 44 Offset Jobs 45 Cover Page 45 Offset within job 45 Prin...

Страница 6: ...55 User defined search paths for a single job 55 Clearing the server 55 Software updates 56 Managing firewalls 56 Configure System Updates 56 User software 57 Backing up and restoring the E300 57 Rec...

Страница 7: ...Aero E300 in illustrations and examples Command WorkStation Fiery Command WorkStation Printer xx52ci E300 Fiery E300 Color Server Mac OS All supported Mac operating systems For a complete list see Sys...

Страница 8: ...could cause the items to catch fire or explode Warning Never set any liquid on or near the E300 or the printer Spilling liquids into either machine could result in electric shock and damage the machin...

Страница 9: ...d treatment of batteries and accumulators If your product contains non removable batteries the entire product is already covered by the EU WEEE Waste Electrical and Electronic Equipment Directive and...

Страница 10: ...following Ethernet cable specifications Unhielded Twisted Pair UTP cable Straight through cable patch cable Network requirements When the E300 is connected to a network it behaves as a networked prin...

Страница 11: ...online help are supported for Windows and Mac client computers Installing and configuring printer drivers Before you can print from a client computer to the E300 you must first install a printer driv...

Страница 12: ...he following table lists the system specifications required to install and use E300 utility applications and printer drivers on Windows client computers System requirement Description Processor Pentiu...

Страница 13: ...ing WebTools and for viewing Configure within Command WorkStation Windows Internet Explorer 8 or later Firefox 31 0 or later Chrome 37 0 or later In addition Microsoft Edge is supported for client com...

Страница 14: ...You can print directly from a wireless mobile device to the E300 using the E300 Direct Mobile Printing feature The printer default paper size is used for all Direct Mobile Printing jobs Mobile devices...

Страница 15: ...er install the E300 printer driver on the Windows server then share the queues with network users Make sure that the printer driver is updated as required For information about configuring a Windows p...

Страница 16: ...r information about installing the E300 utilities see Utilities 11 Print a variety of test pages to confirm that printing is working as expected E300 front and back panels Following are illustrations...

Страница 17: ...ou can restart the E300 system software without rebooting the E300 Network access to the E300 is temporarily interrupted and all processing jobs are terminated If you use a USB flash drive remove it b...

Страница 18: ...is case briefly press and release the power button Shut down restart or reboot from the printer control panel 1 Make sure the E300 is not receiving processing or printing any files If the system has j...

Страница 19: ...of the following Restart Fiery Restarts the E300 system software without rebooting the operating system on the E300 Reboot Server Reboots the E300 Configuration and Setup Integrating the E300 into you...

Страница 20: ...mation about Command WorkStation see Utilities or Command WorkStation Help WebTools You can use WebTools to manage the E300 remotely over your company network or over the Internet WebTools can be used...

Страница 21: ...s feature For more information see Utilities and Command WorkStation Help Start WebTools To start WebTools you need to use a supported Internet browser and have the IP address or DNS name of the E300...

Страница 22: ...ed configuration which retains the factory default settings Once you click Finish the wizard is no longer available in either Command WorkStation or WebTools The wizard becomes available again only if...

Страница 23: ...t This is the recommended predefined configuration Office Workgroup Access Fiery Setup Wizard from WebTools 1 Open an Internet browser and type the IP address or DNS name of the E300 2 On the Home tab...

Страница 24: ...ronment and then click Next Alternatively you can select Skip this step If you want to use the selected print environment click Next If you want to keep the factory default settings click Skip this st...

Страница 25: ...tings through the following methods The E300 Setup feature on the printer control panel The Setup feature provides access to a partial set of the configuration settings Configure in Command WorkStatio...

Страница 26: ...asked whether you want to proceed you can safely ignore the message and proceed by clicking Continue to website 3 Log on with Administrator privileges Stop untrusted connection messages from appearing...

Страница 27: ...name Note If you use the IP address rather than the hostname the untrusted connection messages still appear You must use the hostname name The URL now begins with https the lock icon is green rather t...

Страница 28: ...nter control panel PrintMe cloud printing must be enabled in Configure With PrintMe you can send documents to print in the following ways Send the document to the printer over a wireless network Insta...

Страница 29: ...reboot the E300 This option shuts down all E300 activity in the correct manner and then restarts Print Pages subtab You can print the following system pages from this tab PS Test Page Confirms that t...

Страница 30: ...ator password is Fiery 1 case sensitive Note The Administrator login automatically times out after the time interval specified in setup If the timeout message displays press OK After viewing or changi...

Страница 31: ...ed If it is disabled the above functions are not available Settings On default Off Network Security Turn this setting off if you inadvertently closed a port and must access the E300 If this option is...

Страница 32: ...the gateway address for printing with TCP IP on your network Login timeout Specify when the E300 times out after you log on When you finish making changes save the changes The E300 requires a reboot i...

Страница 33: ...uses this information to request authentication from an 802 1x authentication server Note This option is only available when Enable 802 1x Authentication on page 33 is selected Use ASCII code characte...

Страница 34: ...Note This option is only available when Enable 802 1x Authentication on page 33 is selected Settings On Off default Configuration and Setup Accessing E300 options through the printer control panel 34...

Страница 35: ...To use Microsoft Active Directory assign the E300 to a Windows domain Microsoft Active Directory is not compatible with a workgroup Enabling printing from Mac computers Mac client computers can conne...

Страница 36: ...you enable LDAP services on the E300 The following topics are an overview designed to help you prepare a security strategy You can view detailed information about users and groups in Command WorkStati...

Страница 37: ...nd viewing the Job Log Deleting viewing and modifying users print jobs Clearing the E300 of all job data Printing black and white or color jobs Publishing print connections Adding and deleting fonts C...

Страница 38: ...valid attachments for example PostScript or PDF files Typically viruses transmitted via email require execution by the receiver Attachments that are not valid files are discarded by the E300 Because f...

Страница 39: ...s We recommend leaving Secure Erase enabled at all times to ensure that data security is properly enforced Job deletion A job can be deleted in the following ways A job is automatically deleted from t...

Страница 40: ...le provides the best performance Run Time Job data is erased securely every time a job is deleted provides the highest security 3 Click Save The E300 must be rebooted for configuration changes to take...

Страница 41: ...e E300 Generally we do not recommend using Direct connection to print jobs Note To download fonts to the E300 you must first publish the Direct connection Important In most cases jobs sent to the Dire...

Страница 42: ...er and make sure the following ports are enabled 80 HTTP 631 IPP 5353 Multicast DNS 6310 Direct Mobile Printing 3 Click Job Submission and make sure the following settings are enabled a Click Queues a...

Страница 43: ...t substitution occurs automatically in PDF files Settings Yes default No Print to PS Error Specify whether the E300 prints the available portion of a print job when it encounters a PostScript error Se...

Страница 44: ...is set to Metric jobs are printed Letter 11x17 size This also includes E300 system pages such as the Start Page Test Page and Job Log Settings No default Letter 11x17 A4 A3 A4 A3 Letter 11x17 Brightn...

Страница 45: ...t error message instead of the job status Note The user can enable disable this option for each job Settings No default After job Offset within job Use Offset within job to offset print jobs shift the...

Страница 46: ...lable font determine the point size height of the font Settings 4 0 999 75 default is 12 00 Font Pitch char in If the default PCL font selected in Font Number represents a fixed pitch scalable font de...

Страница 47: ...ity of the printer To access this option choose Configure RIP Printer Default Personality If set to Auto the PDL type of incoming jobs is automatically detected and sent to the appropriate interpreter...

Страница 48: ...iery Administrator Email Address Enables the E300 to send licensing updates to the administrator email address E mail Service must be enabled and an administrator email address must be configured Note...

Страница 49: ...ncel a job or receive the status of a job However membership in this address book does not provide the same privileges as the Administrator password Print Includes users who have print access Members...

Страница 50: ...ubject line For example to restore the User address book type GetAddressTo User 5 Copy the addresses to the body of the email with each address on a separate line You can include nicknames However whe...

Страница 51: ...om name of address book For example DeleteAddressFrom User name domain or display name name domain Removed from Address Book name of address book For example Removed from Address Book User Deleted Add...

Страница 52: ...mptions Enable Job Mismatch is On Mismatch Action is set to Cancel Timeout is set to 5 minutes If a mismatch job occurs the following happens 1 An error message about the mismatch appears in Command W...

Страница 53: ...Delete or can change the job properties Workflow example 3 Assumptions Enable Job Mismatch is Off Note When this setting is Off the related fields are disabled If a mismatch job occurs the following...

Страница 54: ...affic periods Large numbers of users running E300 utilities especially with frequent updates may impact E300 performance Schedule E300 software updates and non critical network usage for low traffic p...

Страница 55: ...JDF printing User defined search paths for a single job A user can enter a single search path when they send the job from a Windows printer driver or if they override the job to include a search path...

Страница 56: ...cannot be sent to the E300 The E300 automatically reboots during the system update process It may need to reboot several times 1 In Configure sign in with Administrator privileges then click Fiery Se...

Страница 57: ...nd restore features under Fiery Server to back up and restore the E300 settings For detailed information about how to use Command WorkStation to back up and restore settings see Command WorkStation He...

Страница 58: ...the settings 3 Click Backup to back up the selected settings Restore settings with Configure If you have backed up your settings you can recover them in Configure after a system crash You can only rec...

Страница 59: ...2 In Configure click Fiery Server Restore Default Fiery Settings 3 Click the Restore Default Fiery Settings button Configuration and Setup Administering the E300 59...

Страница 60: ...the printer 5 Review any messages showing on the printer control panel 6 If one or more client computers cannot print to the E300 confirm that the client computers have the correct version of the E30...

Страница 61: ...about the E300 You can generate a job error report even if the print job is not in an error state Note The error log entries are overwritten after a period of time To ensure the error logs contain the...

Страница 62: ...r Profiles Color profiles can be useful to include if they are custom profiles and the print colors are incorrect d Optional To include the email log in the report select Email log The email log can b...

Страница 63: ...NIX or UNIX like workstation Ping the E300 from the workstation and perform standard troubleshooting of any connection issues As an option you can configure the E300 as the default printer Cannot conn...

Страница 64: ...computer running utilities or WebTools may be interfering by obtaining status information If possible close the remote application and try to connect again Restart the Command WorkStation software an...

Страница 65: ...ess automatically 31 Gateway Type option 31 H Hold queue described 41 I IP address assigning automatically 30 assigning manually 32 for Ethernet Setup 32 static 32 J job error reports 61 M Mac network...

Страница 66: ...Command WorkStation connection problems 63 U UNIX workstation network requirements 35 V VDP search paths user defined 55 W Windows network requirements 35 Configuration and Setup Index 66...

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