Support:
Support.Eccotemp.com
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Store Locator:
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PLEASE NOTE: SH12 IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT
NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR THE MOST UP TO DATE WARRANTY AND MANUAL.
ECCOTEMP SYSTEMS, LLC
LIMITED WARRANTY INFORMATION
SH12
MODEL(S): SH12-liquid propane (30 mbar, 37 mbar, 50 mbar)
Eccotemp hereby warrants this product to be free of material defects in materials and workmanship when
installed and operated according to Eccotemp’s installation and operating instructions. This Limited Warranty
original installation. This Limited Warranty terminates if moved or reinstalled at a new location. There are no
or representative of Eccotemp has any authority to bind Eccotemp to any representation or warranty concerning
the Product not contained in this Limited Warranty. Eccotemp reserves the right and authority to change, modify or
alter this warranty at any given time.
Limited Warranty Period
anniversary of such date as follows:
Item Period of Coverage
All other parts 2 Years
Coverages are void if the unit is used in a hot water circulation loop, in series with a circulation system or where an
on-demand recirculation system is not incorporated. This water heater is for indoor installation only. Installing this
water heater outdoors will void this warranty.
Eccotemp will provide 1 round of parts per incident (deemed by Eccotemp Support Team) under the warranty prior
to requesting the shipment of any item to our warehouse for repair/inspection.
For Customers With a Home Warranty
Often your home warranty will assist in covering some of the fees related to your home appliances, such as your
water heater. Be sure to check with your home warranty company for assistance prior to reaching out to Eccotemp.
Shipping Related Costs:
EU ORDERS
Within the Þrst 45 days of purchase, Eccotemp will cover all ground shipping costs for warranty related issues.
After the first 45 days of purchase, the customer is responsible for all shipping to Eccotemp, regardless of
reason or circumstance. Eccotemp will cover the warranty related shipping costs when returning a product to a
customer. The method for warranty related shipping will be Ground equivalent with the provider of Eccotemp’s
choosing.
All shipments of any type of product coming to Eccotemp for any reason must have an RGA for any return to be
accepted. Please contact Eccotemp to obtain an RGA number prior to shipping anything to Eccotemp. Failure to
do so could result in loss of product. Eccotemp will not be responsible for replacement due to loss or damage if
these steps are not properly followed.
EUROPE
Eccotemp Europe B.V.
C/O Freightways Worldwide Logistics BV
Nijverheidstraat 2,
2222 AX Katwijk Z-H
Netherlands
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