12-2020
dormakaba Canada Inc. RAC5 XT Installation Guide – PK3737 | 29
9.2 Card Reading Troubleshooting
Symptom
Action
No feedback on Reader when
using a card
•
Verify that the RAC5 XT controller is active. If not, reset the RAC5 XT
controller: Press the Reset Switch (SW1) or disconnect and reconnect
the power
•
Check that the Reader LED (D48, D37) is steady ON. If not, verify the
reader wiring
•
Verify the card is encoded properly
9.3 External Inputs Troubleshooting
Symptom
Action
Request to Exit (REX) does not
work
•
Verify that the REX LED (D33) on the RAC5 XT controller turns on
when the button is pressed. If not, verify the wiring to the Request to
Exit (REX) button
Request Unlock does not work
•
Verify that the Remote Unlock LED (D36) on the RAC5 XT controller
turns on when the button is pressed. If not, verify the wiring to the
Remote Unlock button
Tamper Alarm is not audited
•
Verify the Tamper Alarm LED (D53) on the RAC5 XT controller turns on
when the button is pressed. If not, verify the wiring to the Tamper
Switch
