12-2020
dormakaba Canada Inc. RAC5 XT Installation Guide – PK3737 | 30
9.4 Locking Device Troubleshooting
Symptom
Action
Locking Device always unlocked
•
If the Locking Device Relay LED (D31) on the RAC5 XT controller is ON:
•
Verify that the lock is not in Passage Mode
•
If the Locking Device Relay LED (D31) on the RAC5 XT controller is OFF:
•
Verify that the Bypass Switch is not active (Bypass LED, D21
[D12 for the second device] is OFF)
•
Verify that the Fire Alarm input is not active (input contact
closed, Fire Alarm LED, D47, is ON)
•
Verify the wiring to the locking device
Locking Device does not unlock
•
If the Locking Device Relay LED (D31 [D30 for the second device]) turns
ON:
•
Verify the Fire Alarm input is not active (input contact closed,
Fire Alarm LED, D47, is on)
•
Verify the wiring to the locking device
•
If a diode is installed on the locking device, verify the polarity
•
If the locking device Relay LED (D31 [D30 for the second device]) does
not turn ON:
•
Verify that Request to Exit (REX) or Remote Unlock activation
unlocks the door
•
Verify the card is encoded properly
•
Verify the RAC5 XT is not in Lockout Mode
•
Verify the RAC5 XT is programmed properly
Fire Alarm does not Unlock door
•
Verify the Fire Alarm input is connected to a Normally Closed (NC)
contact
•
Verify the Fire Alarm LED (D47) is normally on and turns off when the
Fire Alarm is present
•
Verify the 12V_Lock (Dev#1 or Dev#2) output of the RAC5 XT controller
is connected to the COMMON of the respective locking device relay
RAC5 XT Controller PCB resets
when relay is activated
•
Verify that there is no short-circuit on the locking device wiring
•
If a diode is installed on the locking device, verify the polarity
9.5 Programming and Auditing Troubleshooting
Symptom
Action
Cannot program or audit the
RAC5 XT
•
Verify the RAC5 XT controller is active: The Heartbeat (D46) should be
blinking and Reader LEDs (D48, D37) are on. If not, reset the RAC5 XT
Controller: Press the Reset Switch (SW1) or disconnect and reconnect
the power