Diver6 User Manual
Section 7: Page 80 of 87
Section 7: Troubleshooting
Problem
Possible Solutions
Topside Modem not communicating with
software
1.
Confirm that the COMM ports are
configured properly in the software. Run
software diagnostic tests.
2.
Confirm that all cables are properly
connected.
3.
Confirm that the Battery Unit is on.
4.
Confirm that the battery is charged.
Diver Modem not communicating
1.
Confirm that the modem is properly
configured in the software. Run software
diagnostic tests.
2.
Confirm that the modem is on.
3.
Confirm that the modem is charged.
Battery Unit will not turn on
1.
Confirm that the battery is properly
seated in the box.
2.
Confirm that the battery is charged.
USB will not connect
1.
Verify that your cabling is connected
properly to the Topside Modem.
2.
Verify that the Battery Unit is on and
cabling properly connected.
3.
Verify that the battery is charged.
4.
Verify that the USB driver is properly
loaded.
Xplore Tech internal GPS will not connect
1.
Verify that the GPS settings are properly
configured. Run software diagnostic tests.
3
rd
party or external GPS will not connect
1.
Verify that the GPS settings are properly
configured. Run software diagnostic tests.
2.
Verify that your GPS is properly
connected to your computer.
3.
Verify that the GPS is on or NOT in sleep
mode.
4.
Verify that your GPS is communicating on
the proper COMM channel. See your GPS
manufacturer manual for details.
5.
Verify that all software drivers from your
GPS have been properly loaded. See your
GPS manufacturer manual for details.