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Troubleshooting

Table 4-1. System Troubleshooting

(continued)

Problem

Possible Cause

Action

No response to keyboard
commands.

Keyboard is password
protected.

Keyboard is not connected.

Keyboard is connected to
the mouse port.

Enter the keyboard password, if
supported by your operating
system.

Connect the keyboard to the
keyboard port.

No response to mouse
commands.

Mouse is not connected.

Mouse is connected to the
keyboard port.

Mouse driver not installed.

Mouse ball sticking.

Connect the mouse.

Connect the mouse to the mouse
port.

Install the appropriate mouse
driver; refer to your supplied
application software
documentation.

Refer to the section on cleaning the
mouse.

1Turn the system off before connecting the keyboard.
2Turn the system off before connecting the mouse.

4-5

Содержание Digital AlphaStation 400 Series

Страница 1: ...DigitalAlphaStation 400Series UserInformation Order Number EK PCDSA UI B01 Digital Equipment Corporation Maynard Massachusetts...

Страница 2: ...stricted Rights Use duplication or disclosure by the U S Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS...

Страница 3: ...e instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful i...

Страница 4: ......

Страница 5: ...ting Your System 1 2 Posture and Work Habits 1 2 Identifying the Correct AC Power Cord 1 5 Installing Your System 1 6 Connecting System Parts 1 7 Network Connection 1 9 Starting Your System 1 9 Preloa...

Страница 6: ...urations 3 6 Adding Memory Modules 3 7 Installing Expansion Boards 3 8 Adding Mass Storage Devices 3 10 Expansion Brackets 3 10 SCSI Bus Length 3 10 SCSI Addresses 3 10 SCSI Termination 3 11 Internal...

Страница 7: ...o OpenVMS or OSF Console A 4 SRM Console A 5 SRM Console Conventions A 5 SRM Console Special Characters A 6 Boot Command A 7 Boot Command Examples A 8 Set Command A 9 Set Command Examples A 9 Show Com...

Страница 8: ...s C 6 Power Supply and Input Power Requirements C 6 Motherboard Jumpers C 6 D Device Mapping Introduction D 1 I O Address Map D 1 Interrupt Map D 2 DMA Channel Assignments D 3 E Updating System Firmwa...

Страница 9: ...stalling an Expansion Board 3 9 3 7 Removing Plastic Filler Panel from the Upper Drive Bay 3 12 3 8 Removing the Metal Plate 3 13 3 9 Exchange Bracket Mounting 3 13 3 10 Inserting a Device into the Up...

Страница 10: ...1 Computer Performance Specifications C 1 C 2 Computer Dimensions C 2 C 3 Computer Environmental Specifications C 2 C 4 Acoustics Declared Values per ISO 9296 and ISO 7779 C 2 C 5 Bidirectional Parall...

Страница 11: ...n here to start use update troubleshoot and configure your Digital AlphaStation 400 Series system You also can find general system information such as console commands and system care here Audience If...

Страница 12: ...itor and mouse Appendix C Technical Specifications Appendix D Device Mapping I O addresses and interrupts Appendix E Updating System Firmware Appendix F Starting an Operating System Installation Appen...

Страница 13: ...File allocation table FDC Floppy disk controller flashROM Electrically erasable rewriteable nonvolatile memory GB A GB suffix to a numerical value indicates size in gigabytes for example 1 GB A gigab...

Страница 14: ...xample 550 MB A megabyte equals 1 048 576 bytes MHz Megahertz ns Nanoseconds NVRAM Nonvolatile random access memory OSF DEC OSF 1 operating system PCI Peripheral component interconnect RAID Redundant...

Страница 15: ...s the presence of a hazard that can cause damage to hardware or that might corrupt software ____________________________________________________________ __________________________ NOTE _______________...

Страница 16: ...number EK PCDSA II presents a graphical overview of the Digital AlphaStation 400 Series installation Digital AlphaStation 200 400 Series Technical Information order number EK PCDSA TI This optional ma...

Страница 17: ...on as a client in an office network environment This chapter describes how to start install restart and turn off your Digital AlphaStation 400 Series system You can also find information here about pr...

Страница 18: ...e has been installed Carefully review the software license agreement shipped with your system ____________________________________________________________ ________________________WARNING _____________...

Страница 19: ...he seat so you do not compress the area behind them which could restrict the blood flow 4 Your upper body is erect and your lower back is supported with a backrest Keyboard and Mouse 5 Your wrists are...

Страница 20: ...or to the side of your work area and distribute the lighting evenly on your work area Noise Keep background noise at a minimum Background noise above 65 dBA is tiring Sound absorbing materials for exa...

Страница 21: ...0V AC input power Modifying the power cord can cause personal injury and severe equipment damage ____________________________________________________________ Power cords supplied with the Digital Alph...

Страница 22: ...front and out of the rear of the system unit 2 The system is designed to be installed vertically Do not use a stand or rack that would hold the system on its side _____________________________________...

Страница 23: ...or 230 V as Figure 1 4 shows 1 2 MLO 012768 115 230 Figure 1 4 Voltage Selector Switch ________________________ CAUTION __________________________ Improper voltage selection can damage the system s po...

Страница 24: ...Amps at 115 Volts 1 Amp at 230 Volts Plug higher amperage video monitors into a wall receptacle ____________________________________________________________ 1 2 MLO 012664 Figure 1 5 Connecting Cable...

Страница 25: ...e location of the system unit power button MLO 012665 Figure 1 6 Starting Your System 2 If necessary adjust the monitor contrast and brightness to obtain a readable screen display Refer to the informa...

Страница 26: ...s Microsoft Windows NT Workstation If you ordered a system with the Microsoft Windows NT Workstation operating system you will see the following display after power on and initialization ARC Multiboot...

Страница 27: ...ystems follow these steps from the Boot menu 1 Select Supplementary menu 2 Select Set up the system 3 Select Switch to OpenVMS or OSF console 4 Select Switch to OpenVMS or Select Switch to OSF 5 Selec...

Страница 28: ...with the appropriate command from the table below Operating System Action Microsoft Windows NT Workstation From the Program Manager File Menu choose Shutdown Choose the OK button to confirm DEC OSF 1...

Страница 29: ...ft of internal components your Digital AlphaStation 400 Series system comes with a chassis key lock which is located on the back of your system box When this lock is in the locked position no one else...

Страница 30: ......

Страница 31: ...formation The system box has the following features Three storage bays for half height 5 25 inch devices Floppy disk controller that supports two floppy drives or one floppy and one tape drive SCSI 2...

Страница 32: ...ultiple bus masters 32 bit data transfer at 132 MB megabytes per second peak PCI to ISA bridge capability that allows you to use commonly available ISA options SCSI Controller The Digital AlphaStation...

Страница 33: ...etermined by the installed application software 4 Indicator lights Indicates whether the NumLock CapsLock or ScrollLock has been activated 5 Numeric keypad These keys perform numeric functions and sof...

Страница 34: ...ts System Front View Figure 2 2 is a front view of the system showing the location of the controls and indicators Table 2 2 describes these items MLO 012666 1 2 3 7 6 5 4 Figure 2 2 Front Controls and...

Страница 35: ...5 Power On Off button Turns AC power on and off 6 Halt Reset button When set to Halt this button is operating system specific See your operating system documentation When set to Reset default this bu...

Страница 36: ...nts System Rear View Figure 2 3 shows the rear connectors and lock Table 2 3 lists the rear connectors and lock and describes their functions 1 2 MLO 012667 1 2 3 4 5 6 7 8 9 10 12 11 Figure 2 3 Rear...

Страница 37: ...a 101 or 102 key keyboard 6 Serial port connectors Connects serial devices 7 SCSI connector Provides the interface between the system unit and external SCSI devices 8 Parallel port connector Allows yo...

Страница 38: ......

Страница 39: ...connected and video cable 3 Wait at least 20 seconds to allow time for the power supply capacitors to safely discharge 4 Unlock the side panels To unlock the side panels turn the key clockwise to a h...

Страница 40: ...___________________ If you are installing or removing drives you must remove both side panels Otherwise remove only the left side panel ____________________________________________________________ MLO...

Страница 41: ...ystem unit components MLO 012669 7 6 5 4 3 2 1 Figure 3 2 System Unit Components Table 3 1 System Unit Components Figure Legend Component 1 Power supply 2 Two PCI three ISA and one combination PCI ISA...

Страница 42: ...our System Motherboard Figure 3 3 shows the location of the motherboard components Table 3 2 lists the motherboard components 1 2 3 4 5 6 12 7 MLO 012668 8 9 10 11 13 14 15 Figure 3 3 Motherboard Comp...

Страница 43: ...n slot 3 PCI expansion slots 4 External SCSI connector and bidirectional parallel port 5 Power connector 3 3 V 6 Serial ports 7 Mouse and keyboard connectors 8 FDC connector 9 Internal SCSI connector...

Страница 44: ...are pairs of single in line memory modules SIMMs a 16 MB option consisting of two 8 MB SIMMs a 32 MB option consisting of two 16 MB SIMMs or a 64 MB option consisting of two 32 MB SIMMs SIMMs are alwa...

Страница 45: ...eft side panel 3 Install the SIMM into the socket at a 45 degree angle Figure 3 5 Be sure that the notch is oriented as shown Rock the SIMM gently until it is seated evenly into the bottom of the sock...

Страница 46: ...base F For further information on IRQs refer to the ISACFG command in Appendix A ____________________________________________________________ F Refer to your option module documentation for instructio...

Страница 47: ...he back of the system unit Connect any external devices and plug the power cord into the wall outlet 8 For ISA options added to DEC OSF 1 or OpenVMS systems run the configuration utility ISACFG from t...

Страница 48: ...all half height devices in any of the three positions in the upper drive bay area To install a 3 5 inch device in the upper drive bay install the drive expansion brackets onto the device _____________...

Страница 49: ...appropriate drive manual to disable the new peripheral s termination External Termination When no external peripherals are present use the console firmware to terminate the external portion of the SC...

Страница 50: ...rewdriver inserted through one of the screw holes in the side of the drive bay MLO 012672 Figure 3 7 Removing Plastic Filler Panel from the Upper Drive Bay 3 Refer to your drive documentation to confi...

Страница 51: ...893 Figure 3 8 Removing the Metal Plate 5 If you are installing a 3 5 inch device add the 3 5 to 5 25 inch exchange brackets as Figure 3 9 shows Fasten the drive with the screws provided Figure 3 9 Ex...

Страница 52: ...If you have a SCSI tape drive it will connect to the SCSI cable If you have an FDC tape drive it will connect to the FDC cable the same cable used by the floppy diskette drive Be sure that the cable i...

Страница 53: ...Expanding Your System Figure 3 11 SCSI and FDC Cable Configuration 3 15...

Страница 54: ...supply MLO 012679 Figure 3 12 Power Cable Configuration 10 Replace the metal plate that you removed in step 4 11 Replace and lock the side panels 12 Connect the power cord and monitor cord to the bac...

Страница 55: ...ord from the wall outlet Unplug the power and monitor cords from the back of the system unit 2 Unlock and remove the left side panel as described earlier 3 Remove the cables from the devices in the lo...

Страница 56: ...Expanding Your System MLO 012675 Figure 3 13 Removing the Lower Drive Bay Assembly 3 18...

Страница 57: ...___________________________________ 7 Replace the lower drive assembly in the system by sliding it forward until the retaining clip latches 8 Reconnect the data and power cables to the drives ________...

Страница 58: ......

Страница 59: ...o check the monitor keyboard and mouse cables to ensure that they are connected and seated properly 3 Press the Halt Reset button If your system fails to boot turn it off wait 20 seconds and then turn...

Страница 60: ...ot on System is not plugged in No power at the wall outlet Power supply failure Internal power supply cables not reconnected after installing options Turn off the system plug it in and then turn it ba...

Страница 61: ...endix A Console Commands Use gathered information to identify target devices for boot command and verify that the system sees all installed devices Windows NT Use the ARC console to display the availa...

Страница 62: ...ariables Refer to Appendix A Console Commands Format the hard disk drive or correctly partition the hard disk drive using the supplied software Install software on the requested partition Target boot...

Страница 63: ...o the keyboard port 1 Connect the keyboard to the keyboard port 1 No response to mouse commands Mouse is not connected Mouse is connected to the keyboard port Mouse driver not installed Mouse ball sti...

Страница 64: ...floppy Use a floppy of the proper density for your drive Try another floppy Slide the write protect switch so that the hole is not visible Insert a floppy Table 4 3 Monitor Troubleshooting Problem Po...

Страница 65: ...uld not find 2 MB of good memory or 2 there was no memory available 3 2 1 The DROM code was unable to read the header of the flashROM or the flashROM checksum failed Therefore the DROM code attempted...

Страница 66: ...l l DC NVRAM nonvolatile random access memory test failed l l l l l l DB SCSI controller test failed l l l l l DA PCI peripheral component interconnect ISA industry standard architecture bridge test f...

Страница 67: ...NT Workstation operating system The ARC console uses a menu interface When a Digital AlphaStation 400 Series system is powered on initialization is performed During initialization the firmware checks...

Страница 68: ...number SCSI ID of the drive and the partition number Set Default Configuration The Set default configuration command is located in the Setup menu Use this command to select Monitor resolution Floppy d...

Страница 69: ...alternate operating system command is located in the Boot menu Use this command to select a boot selection identifier that is different from the default selection For example you can have multiple ver...

Страница 70: ...enu You must put the Microsoft Windows NT Workstation CD compact disc into the CD drive before selecting this command Switch to OpenVMS or OSF Console The Switch to OpenVMS or OSF console command is l...

Страница 71: ...mine deposit ISACFG SRM Console Conventions Table A 1 lists SRM console conventions Table A 1 SRM Console Conventions Item Convention Console prompt Continuation line prompt _ Maximum command length 2...

Страница 72: ...lt Ctrl B or Recalls previous commands The last 16 commands are stored Ctrl C Terminates the foreground process Ctrl D or Moves the cursor left one position Ctrl E Moves the cursor to the end of the l...

Страница 73: ...ault boot file flags longword longword Specifies additional information for the operating system For systems with OpenVMS root number and boot flags are specified here For DEC OSF 1 systems the follow...

Страница 74: ...ult boot device boot ewa0 Boots the system from Ethernet port ewa0 boot file dec2 sys mke0 Boots the file named dec2 sys from Ethernet port mke0 boot protocol bootp eza0 Boots using TCP IP BOOTP proto...

Страница 75: ...ither a numeric value or an ASCII string default Restores an environment variable to its default value integer Creates an environment variable as an integer string Creates an environment variable as a...

Страница 76: ...on Description config Displays the current memory configuration PCI logical slots and ISA logical slots based on ISACFG utility input to the configuration database device device name Displays the devi...

Страница 77: ...information such as system designation drive model or Ethernet address show memory 48 Meg of System Memory Bank 0 16 Mbytes 8 MB per Simm Starting at 0x2000000 Bank 1 32 Mbytes 16 MB per Simm Starting...

Страница 78: ...aword of data h Hexaword of data d Displays data as a decoded macro instruction physical References physical address space virtual References virtual address space gpr References general purpose regis...

Страница 79: ...00002 Examines R0 using address space e gpr 0 gpr 0 R0 0000000000000002 Examines R0 using device name e pc PC psr 0 PC FFFFFFFF80072954 Examines the system examine n 5 r7 gpr 38 R7 0000000000000000 gp...

Страница 80: ...ta o Octaword of data h Hexaword of data physical References physical address space virtual References virtual address space gpr References general purpose register address space fpr References floati...

Страница 81: ...mmediately preceding the last location referenced by an examine or deposit The location last referenced by an examine or deposit The location addressed by the last location referenced by an examine or...

Страница 82: ...or device list from which the system attempts to boot If the system software is preloaded the variable is preset to point to the device containing the preloaded software Otherwise the default value i...

Страница 83: ...CSI controller is assigned automatically to IRQ11 For example if your system has two PCI slots occupied you can add up to three ISA devices You can add a fourth ISA device if ISACFG is used to disable...

Страница 84: ...or a particular device entry irq 0 3 Allows you to assign up to four IRQ interrupt request channels to the device use decimal IRQ levels membase 0 2 Specifies up to three R W ISA memory regions memlen...

Страница 85: ...tion guide and release notes The operating system is prepared for the ISA option 2 Shut down the system The system is at the console prompt 3 isacfg options Adds the new ISA option to the SRM console...

Страница 86: ...nes for clarity when entering a command type it on one line F Refer to the equipment logs in Appendix G for tables you can use to record system configuration data Adding the DE205 option add_de205 or...

Страница 87: ...ing do not allow any excess fluid to leak into the system keyboard or monitor Wait until the system is completely dry before applying power ____________________________________________________________...

Страница 88: ...oss the screen when you are using the mouse the ball inside the mouse might need cleaning To clean the ball perform the following steps as Figure B 1 shows 1 Turn the mouse over and remove the plate o...

Страница 89: ...he next section Packing Your System Packing Your System If you are moving the system a short distance for example from one room to another in the same building you do not have to pack it If you are sh...

Страница 90: ......

Страница 91: ...nt requirements Motherboard jumpers System Specifications Tables C 1 through C 4 list the Digital AlphaStation 400 Series system processor features dimensions environmental and acoustics specification...

Страница 92: ...ng 10 to 90 relative humidity maximum wet bulb 65 C 149 F Altitude Operating Nonoperating 2 438 m 8 000 ft maximum 4 876 m 16 000 ft maximum Shipping vibration IAW Federal Standard 101 method 5019 Non...

Страница 93: ...or other parallel devices Table C 5 lists pin assignments An asterisk after a signal name indicates an active low signal Table C 5 Bidirectional Parallel Port Pinouts DB25 Pin Signal Function 1 STB R...

Страница 94: ...inouts DB9 Pin Signal Function 1 DCD Data carrier detect 2 RXD Receive data 3 TXD Transmit data 4 DTR Data terminal ready 5 GND Ground 6 DSR Data set ready 7 RTS Request to send 8 CTS Clear to send 9...

Страница 95: ...Signal 1 gnd 26 DB 0 2 gnd 27 DB 1 3 gnd 28 DB 2 4 gnd 29 DB 3 5 gnd 30 DB 4 6 gnd 31 DB 5 7 gnd 32 DB 6 8 gnd 33 DB 7 9 gnd 34 DB P 10 gnd 35 gnd 11 gnd 36 gnd 12 reserved 37 reserved 13 open 38 TER...

Страница 96: ...equency Range 100 V AC 120 V AC 88 V AC 132 V AC 8 A 47 Hz 63 Hz 220 V AC 240 V AC 176 V AC 264 V AC 4 A 47 Hz 63 Hz 1 Includes outlet current Motherboard Jumpers Jumper pins allow you to set specific...

Страница 97: ...are safely grounded Wear a grounded wrist strap or touch an exposed metal part of the system unit chassis A static discharge from your fingers can permanently damage electronic components ___________...

Страница 98: ...use J32 1 to 2 J32 2 only D J33 For service use J33 1 to 2 J33 2 only D J34 Recovery mode J34 1 to 2 Recovery mode J34 2 only D Normal J35 BIOS upgrade J35 1 to 2 D Enabled J35 2 only Disabled J39 CPU...

Страница 99: ...upt assignments DMA channel assignments I O Address Map Table D 1 presents information on the I O address map Table D 1 I O Address Map ISA I O Addresses Devices 0000 02F7 Reserved 02F8 02FF Serial po...

Страница 100: ...ndows NT operating system or by the SRM console as in the OpenVMS and DEC OSF 1 operating systems Table D 2 System Interrupt Assignments IRQ Source 0 Timer counter 1 Keyboard 2 Internal cascade of 825...

Страница 101: ...A channel conflicts by not assigning multiple devices to the same channel Table D 3 DMA Channel Assignments Channel Device 0 Available to ISA slots 1 Available to ISA slots 2 Floppy disk controller 3...

Страница 102: ......

Страница 103: ...nce manual console firmware for the DEC OSF 1 and OpenVMS operating systems Update Utility Use the update utility to update your ARC and SRM firmware The update utility contains three images Update ut...

Страница 104: ...are type update The following information is displayed as the firmware is being updated The actual information might change between versions Apu update Version 3 0 f Vendor DEC Product Digital AlphaSt...

Страница 105: ...1 Manufacturer Amd 0x01 28F020 0x2a 256K x 8 APU I ROM SET NOT ERASED APU I PRECHARGING DEVICE 0x80000 APU I ERASING ROM DEVICE 0x80000 APU I PROGRAMMING DEVICE 0x60e40 APU I ROM 0 VERIFYING ROM IMAGE...

Страница 106: ...4 Use the verify SRM command to verify the integrity of the SRM firmware Apu ver srm Version bl3_1 Vendor DEC Product Digital AlphaStation 400 Series Firmware SRM Length 0x62a00 Rom Set 0 Roms 0 1 APU...

Страница 107: ...OSF 1 F 3 Install OpenVMS F 4 ________________________ CAUTION __________________________ If you boot from a DEC OSF 1 or OpenVMS disk and also occasionally boot Microsoft Windows NT Workstation from...

Страница 108: ...s 6 MB formatted FAT and identified as the system partition Refer to Table F 1 for the steps to start installing Windows NT Workstation on a properly partitioned and formatted disk Table F 1 Starting...

Страница 109: ...ROM into the CD drive CD ROM drive is ready 3 From the ARC console select Run a Program You are prompted for the program name ARCINST the ARC installation program provides a means to partition and fo...

Страница 110: ...n and press return Partition formatted successfully 11 Press any key to continue Configure Partitions menu reappears 12 Choose Create Partition A list of available target devices appears 13 Select the...

Страница 111: ...nds Cycling power after selecting the OpenVMS or OSF 1 console results in the system s restarting with the SRM console running 3 At the SRM prompt type set boot_osflags Clear the boot_osflags variable...

Страница 112: ...uses the system to run the SRM console after the next power cycle 2 Cycle the system s power Leave the system off for 20 seconds Cycling power after selecting the OpenVMS or OSF 1 console results in t...

Страница 113: ...he Equipment Log when you add options Equipment Log The log consists of six tables which you can use to record the following information Your system s hardware components Table G 1 Your system s ISA e...

Страница 114: ...storage device 4 Use Table G 2 to keep track of your AlphaStation 400 Series system s expansion options The upper portion of the table shows the standard devices You can use the lower portion of the t...

Страница 115: ...and Memlen DMAmode and chan IRQ 0 3 Keyboard KBD 0 60 1 Mouse MOUSE 0 60 12 Serial Line 1 COM1 0 3F8 4 Serial Line 2 COM2 0 2F8 3 Parallel port LPT1 0 3BC 7 FDC FLOPPY 0 3F0 2 6 Motherboard ISA Expans...

Страница 116: ...System Specifics CPU speed and model Firmware version Memory size Video module Table G 5 Installed Software Operating System or Application Software Version Number License Number Date Installed Table...

Страница 117: ...troubleshooting 4 1 autobooting A 3 moving B 3 boot command A 3 packing B 3 boot menu A 1 security 1 13 boot selection menu A 2 side panels 3 1 booting an alternate operating system A 3 specification...

Страница 118: ...nitial troubleshooting 4 1 control_scsi_term 3 11 A 16 input power requirements C 6 modifying A 9 Install os_type A 16 lower bay device 3 17 pci_parity A 16 mass storage devices 3 10 setting A 9 optio...

Страница 119: ...mory auxiliary jack banks 3 6 current limit 1 8 configurations 3 6 cabling 3 16 installing 3 6 cord Monitor adjustments 1 9 specifications 1 5 Motherboard switch 1 7 1 9 2 5 components 3 4 Precautions...

Страница 120: ...1 9 cooling 1 6 troubleshooting 4 1 ergonomics 1 2 T Software license notice label 1 2 Termination Specifications SCSI 3 11 acoustic C 2 Troubleshooting computer C 1 boot device not listed 4 4 compute...

Страница 121: ...Index V Ventilation 1 6 Voltage selector switch 1 7 2 7 W Windows NT 1 10 arcinst F 3 creating partitions F 3 partitioning the disk F 3 shutdown 1 12 starting an install F 2 Index 5...

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