Digi XGI-20CZ7-E00-W0, Руководство пользователя

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Troubleshoot your XBee Industrial Gateway Cellular connection issues
Digi XBee Industrial Gateway 148
3. To filter the contents of the log file under Messages in Log File , select the check box next
message filter that you want to use under Message Filters for Displayed Log File .
Cellular connection issues
This information in this section covers common issues and troubleshooting information for your
cellular connection.
Common configuring issues
Some common causes for XBee Industrial Gateway failing to connect include:
Probable cause Resolution
No or poor cellular signal.
Check signal strength in the Signal strength , Signal level , and Signal
quality fields.
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In Remote Manager, click System information > Mobile
information .
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In the web interface, click Administration > Mobile Status .
Move the device to a different location and recheck the signal quality.
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Placement can drastically increase the signal strength of a
cellular connection. Often times, moving the gateway closer to
an exterior window or to another location within the facility can
result in optimum reception. Another way of increasing
throughput is by physically placing the gateway on the roof of
the building, in an environmentally safe enclosure with proper
moisture and lightning protection.
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If you are unable to relocate the gateway, note that the
optimum physical orientation is for the gateway to be standing
on its edge, with the Ethernet port and power plug pointing
towards the nearest cell tower.
SIM is not properly
installed.
Check the following pages of the web interface for the following fields
and messages:
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The Configuration > Mobile Connectivity page SIM PIN
status , the SIM IMSI , and SIM ICCID . If these items are blank,
the SIM is not properly installed.
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On the Administration > Mobile Status page: SIM not ready .
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On the Administration > System Log > Event Log , the message
Connection error : SIM not ready .
Ensure that a SIM is properly installed.