Troubleshooting
Windows 7 (procedure B)
1. If the [Found New Hardware] appears, click [Cancel] to close it.
2. Click the [Start] menu, and right-click [Computer]. Click [Properties].
3. Click [Device Manager]. When the [User Account Control] window appears, click [Continue]. The [Device
Manager] appears.
4. From the [View] menu, click [Show hidden devices].
5. In the list, find and double-click [Other devices]. Click the model name or [Unknown device], whichever
appears below the item you selected.
6. From the [Action] menu, click [Uninstall].
7. In the “Confirm Device Uninstall” window, select [Delete the driver software for this device.], then click [OK].
Close [Device Manager].
8. Detach the USB cable from the computer, and then restart Windows.
9. Uninstall the Windows driver. Carry out the steps from step 3 on
to uninstall the driver.
10. Reinstall the driver again according to the procedure in “Setup Guide” (“Installing the Software”) or
"Installing the Driver Separately"
Uninstalling Driver
When uninstalling METAZA Driver 2, perform the following operation.
Windows 10/8.1
*If the driver is uninstalled without following the procedure given below, there is a possibility that re-installation
may not be possible.
1. Switch off the power to the machine, and then detach the connector cable between the machine and the
computer.
2. Log on to Windows as an administrator.
3. Click [Desktop].
4. Right-click the [Start] button, and then click [Control Panel].
5. Click [Uninstall a program] or [Programs and Features].
6. Click the Windows driver for the machine to delete to select it, and then Click [Uninstall]. If the [User Ac-
count Control] appears, click [Allow].
7. If a message prompting you to confirm deletion appears, click [Yes].
8. Click [Start] and then click [Desktop].
9. Open Explorer, and then open the drive and folder containing the Windows driver. (*)
10. Double-click “SETUP64.EXE” (64-bit version) or “SETUP.EXE” (32-bit version).
11. If the [User Account Control] window appears, click [Allow]. The setup program for the Windows driver starts.
12. Click [Uninstall]. Select the machine to remove and click [Start].
13. If it is necessary to restart your computer, a window prompting you to restart will appear. Click [Yes].
14. After the computer has restarted, open the Control Panel again, and click [View devices and printers] or
[Devices and Printers].
15. If you can see the icon of the machine to remove, right-click it and click [Remove device].
(*)
When using the CD-ROM, specify the folder as shown below. (This is assuming your CD-ROM drive is the
D drive.)
D: \Drivers\X64 (64-bit version)
D: \Drivers\X86 (32-bit version)
If you're not using the DGSHAPE Software Package CD, go to DGSHAPE Corporation website (http://www.
dgshape.com/) and download the Windows driver for the machine you want to remove, and then specify
the folder where you want to extract the downloaded file.
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