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Troubleshooting
3 Click Properties and click Ports .
4 Adjust the settings, as needed.
R
E I N S TA L L T H E PR I N T E R D R I V E R
—
See the printer documentation for
instructions.
Scanner Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
NOTE:
If you need technical assistance for your scanner, contact the scanner’s
manufacturer.
C
H E C K T H E SC A N N E R D O C U M E N T A T I O N
—
See the scanner documentation for
setup and troubleshooting information.
U
N L O C K T H E S CA N N ER
—
Ensure that your scanner is unlocked.
R
E ST A R T T H E CO M P U T E R A N D T R Y T H E S CA N NE R A G A I N
C
H E C K T H E CA BLE C O N N E CT I O N S
—
• See the scanner documentation for cable connection information.
• Ensure that the scanner cables are securely connected to the scanner and
the computer.
V
E R I F Y T H A T T H E S CA N N E R I S R E C O G N I Z E D B Y
M
I CR O S O F T
W
I N D O W S
—
Windows XP:
1 Click Start
→
Control Panel
→
Printers and Other Hardware
→
Scanners
and Cameras .
2 If your scanner is listed, Windows recognizes the scanner.
Windows Vista :
1
Click the Windows Vista Start button
→
Control Panel
→
Hardware
and Sound
→
Scanners and Cameras .
2
If the scanner is listed, Windows recognizes the scanner.
R
E I N S TA L L T H E SC A N N E R D R I V ER
—
See the scanner documentation for
instructions.