Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you.
Before You Call
Remember to fill out the Diagnostics Checklist (see
Diagnostics Checklist
). If possible, turn on your computer before you call Dell for assistance and call from a
telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other
troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.
Contacting Dell
You can contact Dell through the Internet and by phone:
l
For support through the web, go to
support.dell.com
.
l
For worldwide support through the web, use the
Choose A Country/Region
menu near the bottom of the page, or see the web addresses listed in the
following table.
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For support by e-mail, see the e-mail addresses listed in the following table.
l
For support by phone, use the phone numbers and codes provided in the following table. If you need assistance in determining which codes to use,
contact a local or an international operator.
NOTE:
Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.
You may also be asked for your Service Tag (located on the back or bottom of your computer).
CAUTION:
Before working inside your computer, follow the safety instructions in your
Product Information
Guide
.
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the system's start-up files. If the computer is connected to a printer, print each file.
Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
NOTE:
Toll-free numbers are for use within the country for which they are listed.
NOTE:
The contact information provided was deemed correct at the time that this document went to print and is subject to change.
Country (City)
International Access Code
Country Code
City Code
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
Anguilla
Online Support
www.dell.com/ai
E-mail Address
la-
Technical Support, Customer Service, Sales
toll-
free: 800
-335-0031
Antigua and Barbuda
Online Support
www.dell.com.ag
la-
Technical Support, Customer Service, Sales
1-800-805-5924
