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5 Troubleshooting your system........................................................................100

Safety first—for you and your system

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Troubleshooting system startup failure

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Troubleshooting external connections

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Troubleshooting the video subsystem

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Troubleshooting a USB device

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Troubleshooting a serial I/O device

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Troubleshooting a NIC

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Troubleshooting a wet system

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Troubleshooting a damaged system

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Troubleshooting the system battery

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Troubleshooting power supply units

............................................................................................... 104

Troubleshooting power source problems

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Power supply unit problems

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Troubleshooting cooling problems

................................................................................................. 105

Troubleshooting cooling fans

.......................................................................................................... 105

Troubleshooting system memory

....................................................................................................106

Troubleshooting a hard drive

........................................................................................................... 107

Troubleshooting a storage controller

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Troubleshooting expansion cards

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Troubleshooting processors

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System messages

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Warning messages

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Diagnostic messages

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Alert messages

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6 Using system diagnostics................................................................................ 111

Dell Embedded System Diagnostics

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When to use the Embedded System Diagnostics

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Running the Embedded System Diagnostics from Boot Manager

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System diagnostics controls

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7 Jumpers and connectors.................................................................................113

System board jumper settings

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Disabling a forgotten password

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System board connectors

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8 Technical specifications.................................................................................. 116

Dimensions and weight

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Processor specifications

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Expansion bus specifications

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Содержание DSS 1500

Страница 1: ...Dell DSS 1500 Owner s Manual Regulatory Model E28S Series Regulatory Type E28S002 ...

Страница 2: ...problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2015 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their res...

Страница 3: ...tem 19 Managing your system remotely 19 Downloading drivers and firmware 19 3 Pre operating system management applications 20 Navigation keys 20 About System Setup 21 Entering System Setup 21 System Setup Main Menu 21 System BIOS screen details 21 System Information screen details 22 Memory Settings screen details 23 Processor Settings screen details 23 SATA Settings screen 25 Boot Settings screen...

Страница 4: ...memory module installation guidelines 44 Mode specific guidelines 44 Sample memory configurations 45 Removing a memory module 47 Installing memory modules 49 Hard drives 50 Removing a 3 5 inch hard drive blank 51 Installing a 3 5 inch hard drive blank 52 Removing a 3 5 inch cabled hard drive carrier 52 Installing a 3 5 inch cabled hard drive carrier 53 Removing a hot swappable hard drive carrier 5...

Страница 5: ...76 Hot spare feature 76 Removing a redundant power supply unit 76 Installing a redundant power supply unit 78 Removing a non redundant power supply 78 Installing a non redundant power supply 79 Removing the power supply unit blank 80 Installing the power supply unit blank 81 System battery 81 Replacing the system battery 81 Hard drive backplane 82 Removing the hard drive backplane 83 Installing th...

Страница 6: ... 105 Troubleshooting cooling fans 105 Troubleshooting system memory 106 Troubleshooting a hard drive 107 Troubleshooting a storage controller 107 Troubleshooting expansion cards 108 Troubleshooting processors 109 System messages 109 Warning messages 109 Diagnostic messages 110 Alert messages 110 6 Using system diagnostics 111 Dell Embedded System Diagnostics 111 When to use the Embedded System Dia...

Страница 7: ...torage controller specifications 117 Drive specifications 118 Connectors specifications 118 Video specifications 118 Environmental specifications 119 9 Getting help 122 Contacting Dell 122 Locating your system Service Tag 122 Documentation feedback 122 7 ...

Страница 8: ...Unit PSU Up to four 3 5 inch hot swappable hard drives with non redundant or redundant PSU Eight hard drive systems Up to eight 2 5 inch hot swappable hard drives SSDs with redundant PSU Front panel features and indicators Figure 1 Front panel features and indicators four 3 5 inch hot swappable hard drive chassis Table 2 Front panel features and indicators four 3 5 inch hot swappable hard drive ch...

Страница 9: ...cators eight 2 5 inch hot swappable hard drive chassis Table 3 Front panel features and indicators eight 2 5 inch hot swappable hard drive chassis Item Indicator Button or Connector Icon Description 1 Power on indicator power button The power on indicator lights when the system power is on The power button controls the power supply output to the system NOTE On ACPI compliant operating systems turn...

Страница 10: ...stems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off 2 Diagnostic indicators The diagnostic indicator lights up to display error status For more information see Diagnostic indicators 3 Information tag A slide out label panel which contains system information such as Service Tag NIC and MAC address for your ref...

Страница 11: ...sue For more information about error messages see the Dell Event and Error Messages Reference Guide at Dell com esmmanuals OpenManage software Invalid memory configurations can cause the system to halt at startup without any video output See Getting help Hot swappable hard drive indicator codes Figure 4 Hot swappable hard drive indicators 1 hard drive activity indicator 2 hard drive status indicat...

Страница 12: ...all hard drives are initialized after the system is turned on Drives are not ready for insertion or removal during this time Flashes green amber and turns off Predicted drive failure Flashes amber four times per second Drive failed Flashes green slowly Drive rebuilding Turns green Drive online Flashes green three seconds amber three seconds and turns off six seconds Rebuild stopped Back panel feat...

Страница 13: ...er supply socket 5 Ethernet connectors 2 Integrated 10 100 1000 Mbps NIC connector 6 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the system status indicator on the back flashes until one of the buttons is pressed again Press to toggle the system ID on and off If the...

Страница 14: ...ion A Link and activity indicators are OFF The NIC is not connected to the network B Link indicator is green The NIC is connected to a valid network at its maximum port speed 1 Gbps C Link indicator is yellow The NIC is connected to a valid network at less than its maximum port speed D Activity indicator is flashing green Network data is being sent or received Indicator codes for redundant power s...

Страница 15: ...firmware by using Lifecycle controller For more information see Dell Lifecycle Controller User s Guide at Dell com idracmanuals C Flashing green and turns off When hot adding a PSU the PSU handle flashes green five times at 4 Hz rate and turns off This indicates that there is a PSU mismatch with respect to efficiency feature set health status and supported voltage Ensure that both the PSUs are the...

Страница 16: ...support only 220 V When two identical PSUs receive different input voltages they can output different wattages and trigger a mismatch CAUTION If two PSUs are used they must be of the same type and have the same maximum output power CAUTION Combining AC and DC PSUs is not supported and triggers a mismatch E Not lit Power is not connected Indicator codes for non redundant power supply unit Press the...

Страница 17: ...or see Dell com dssmanuals Install the operating system Operating system documentation at Dell com operatingsystemmanuals Configure and log in to BMC set up managed and management system know the BMC features and troubleshoot using BMC Integrated Dell Remote Access Controller 8 User s Guide at Dell com idracmanuals Know about the RACADM subcommands and supported RACADM interfaces RACADM Command Li...

Страница 18: ...u can use the default BMC IP address 192 168 0 120 to configure the initial network settings including setting up DHCP or a static IP for BMC You can configure iDRAC IP address by using the following interfaces NOTE Ensure that you change the default user name and password after setting up the BMC IP address BMC web interface For more information see the Integrated Dell Remote Access Controller 8 ...

Страница 19: ...ystems management by using BMC you must configure BMC for remote accessibility set up the management station and managed system and configure the supported web browsers For more information about logging in to BMC and iDRAC licenses see the Integrated Dell Remote Access Controller 8 User s Guide at Dell com idracmanuals Downloading drivers and firmware It is recommended that you download and insta...

Страница 20: ...o enter PXE Boot Page Up Enables you to move to the previous screen Page Down Enables you to move to the next screen Up arrow Enables you to move to the previous field Down arrow Enables you to move to the next field Enter Enables you to type a value in the selected field if applicable Spacebar Enables you to expand or collapse a drop down list if applicable Tab Enables you to move to the next men...

Страница 21: ...ription System BIOS Enables you to configure BIOS settings iDRAC Settings Enables you to configure BMC settings The iDRAC settings utility is an interface to set up and configure the BMC parameters by using UEFI You can enable or disable various BMC parameters by using the iDRAC settings utility For more information about this utility see Integrated Dell Remote Access Controller 8 User s Guide at ...

Страница 22: ...rd Trusted Platform Module TPM security It also manages the power and NMI buttons on the system Miscellaneous Settings Displays options to change the system date time and so on System Information screen details You can use the System Information screen to view system properties such as Service Tag system model name and the BIOS version To view the System Information screen click System Setup Main ...

Страница 23: ...ode The options available are Optimizer Mode Advanced ECC Mode Mirror Mode Spare Mode and Spare with Advanced ECC Mode By default the Memory Operating Mode option is set to Optimizer Mode NOTE The Memory Operating Mode can have different defaults and available options based on the memory configuration of your system Node Interleaving Specifies if Non Uniform Memory architecture NUMA is supported I...

Страница 24: ...tion is set to Enabled by default DCU Streamer Prefetcher Enables or disables the Data Cache Unit DCU streamer prefetcher This option is set to Enabled by default DCU IP Prefetcher Enables or disables the Data Cache Unit DCU IP prefetcher This option is set to Enabled by default Logical Processor Idling Enables you to manage the operating system s capability to put logical processors in the idling...

Страница 25: ...Main Menu System BIOS SATA Settings The SATA Settings screen details are explained as follows Option Description Embedded SATA Enables the embedded SATA option to be set to Off ATA or AHCI modes This option is set to AHCI by default Security Freeze Lock Sends Security Freeze Lock command to the Embedded SATA drives during POST This option is applicable only for ATA and AHCI mode Write Cache Enable...

Страница 26: ...gs menu Setting this field to BIOS disables the UEFI Boot Settings menu CAUTION Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode If the operating system supports UEFI you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems This option is set to BIOS by default Boot Sequ...

Страница 27: ...Menu System BIOS Network Settings UEFI ISCSI Settings The UEFI ISCSI Settings screen details are explained as follows Option Description ISCSI Initiator Name Specifies the name of the iSCSI initiator iqn format ISCSI Device n n 1 to 4 Enables or disables the iSCSI device When disabled a UEFI boot option is created for the iSCSI device automatically Integrated Devices screen details The Integrated ...

Страница 28: ...ces This option is set to Disabled by default OS Watchdog Timer If your system stops responding this watchdog timer aids in the recovery of your operating system When this option is set to Enabled the operating system initializes the timer When this option is set to Disabled the default the timer does not have any effect on the system Memory Mapped I O above 4GB Enables or disables the support for...

Страница 29: ...ction The BIOS attempts to determine the baud rate automatically This failsafe baud rate is used only if the attempt fails and the value must not be changed This option is set to 115200 by default Remote Terminal Type Sets the remote console terminal type This option is set to VT 100 VT 220 by default Redirection After Boot Enables or disables the BIOS console redirection when the operating system...

Страница 30: ...refresh rate to either 1x or 2x This option is set to 1x by default Uncore Frequency Enables you to select the Processor Uncore Frequency Dynamic mode enables the processor to optimize power resources across the cores and uncore during runtime The optimization of the uncore frequency to either save power or optimize performance is influenced by the setting of the Energy Efficiency Policy Energy Ef...

Страница 31: ...fault NMI Button Enables or disables the NMI button on the front of the system This option is set to Disabled by default AC Power Recovery Sets how the system behaves after AC power is restored to the system This option is set to Last by default AC Power Recovery Delay Sets the time delay for system power up after AC power is restored to the system This option is set to Immediate by default User D...

Страница 32: ...o Option ROM Enables you to determine whether the system BIOS loads the legacy video INT 10H option ROM from the video controller Selecting Enabled in the operating system does not support UEFI video output standards This field is available only for UEFI boot mode You cannot set the option to Enabled if UEFI Secure Boot mode is enabled About Boot Manager Boot manager enables you to add delete and ...

Страница 33: ... is the standard BIOS level boot interface Unified Extensible Firmware Interface UEFI boot mode is an enhanced 64 bit boot interface If you have configured your system to boot to UEFI mode it overlays the system BIOS 1 From the System Setup Main Menu click Boot Settings and select Boot Mode 2 Select the boot mode you want the system to boot into CAUTION Switching the boot mode may prevent the syst...

Страница 34: ... message prompts you to re enter the setup password 7 Re enter the setup password and click OK 8 Press Esc to return to the System BIOS screen Press Esc again A message prompts you to save the changes NOTE Password protection does not take effect until the system reboots Related Tasks Entering System Setup Using your system password to secure your system About this task If you have assigned a setu...

Страница 35: ...and a message prompts you to save the changes 7 Select Setup Password change or delete the existing setup password and press Enter or Tab NOTE If you change the system password or setup password a message prompts you to reenter the new password If you delete the system password or setup password a message prompts you to confirm the deletion Related Tasks Entering System Setup Operating with a setu...

Страница 36: ...g Power on Self test POST 3 On the System Setup Main Menu page click iDRAC Settings The iDRAC Settings screen is displayed Changing the thermal settings The iDRAC Settings utility enables you to select and customize the thermal control settings for your system 1 Enter the iDRAC Settings utility 2 Under iDRAC Settings Thermal User Option select one of the following options Default Maximum Exhaust T...

Страница 37: ... Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Dell recommends that you always use a static mat and static strap while working on components inside the system NOTE To ensure proper operation and cooling all bays in the system must be populated always with either a component or with a blank Before working inside your system 1 Turn off t...

Страница 38: ...3 Disconnect the system from the electrical outlet and peripherals Steps 1 Remove the screw that secures the system cover to the chassis 2 Hold the cover on both sides and lift the cover away from the system Figure 9 Removing and installing the system cover 1 system cover 2 screw Installing the system cover Prerequisites Ensure that you read the Safety instructions Steps 1 Align the slots of the s...

Страница 39: ...duct documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Components that are hot swappable are marked orange and touch points on the components are marked blue Figure 10 Inside the system with a non redundant pow...

Страница 40: ...A4 A7 A3 11 cooling fan 5 12 hard drive 4 Figure 11 Inside the system with a redundant power supply 1 control panel 2 hard drive backplane 3 cable routing latch 4 power interposer board 5 power supply units 2 6 expansion card riser 7 memory module socket B1 B5 B2 B6 8 CPU2 9 memory module socket B8 B4 B7 B3 10 memory module socket A1 A5 A2 A6 11 CPU1 12 memory module socket A8 A4 A7 A3 40 ...

Страница 41: ...warranty Read and follow the safety instructions that came with the product 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system CAUTION Never operate your system with the cooling shroud removed The system may overheat quickly resulting in a shutdown of the system and loss of data Steps Hold the touch points and lift the shroud away from...

Страница 42: ...steps Follow the procedure listed in After working inside your system Related Tasks Installing the system cover System memory Your system supports DDR4 registered DIMMs RDIMM NOTE MT s indicates DIMM speed in MegaTransfers per second Memory bus operating frequency can be 2133 MT s 1866 MT s 1600 MT s or 1333 MT s depending on DIMM type RDIMM Number of DIMMs populated per channel System profile sel...

Страница 43: ...d A7 slots A4 and A8 Processor 2 slots B1 and B5 slots B2 and B6 slots B3 and B7 slots B4 and B8 The following table shows the memory populations and operating frequencies for the supported configurations Table 13 Memory populations and operating frequencies DIMM Type DIMMs Populated Channel Voltage Operating Frequency in MT s Maximum DIMM Rank Channel RDIMM 1 1 2v 2133 Single rank or dual rank 2 ...

Страница 44: ...ent capacities can be mixed provided other memory population rules are followed for example 4 GB and 8 GB memory modules can be mixed Mixing of more than two DIMM capacities in a system is not supported Populate two DIMMs per processor one DIMM per channel at a time to maximize performance Mode specific guidelines Four memory channels are allocated to each processor The allowable configurations de...

Страница 45: ...hannel 16 memory modules 4 GB 48 GB and not 16 memory modules 4 GB 64 GB NOTE Memory sparing does not offer protection against a multi bit uncorrectable error NOTE Both Advanced ECC Lockstep and Optimizer modes support memory sparing Related Tasks Entering System Setup Sample memory configurations The following tables show sample memory configurations for one and two processor configurations that ...

Страница 46: ...A6 256 32 8 2R x4 2133MT s A1 A2 A3 A4 A5 A6 A7 A8 Table 15 Memory configurations two processors System Capacity in GB DIMM Size in GB Number of DIMMs DIMM Rank Organization and Frequency DIMM Slot Population 16 8 2 2R x8 2133MT s A1 B1 32 8 4 2R x8 2133MT s A1 A2 B1 B2 16 2 2R x4 2133MT s A1 B1 48 8 6 2R x8 2133MT s A1 A2 A3 B1 B2 B3 64 8 8 2R x8 2133MT s A1 A2 A3 A4 B1 B2 B3 B4 16 4 2R x4 2133MT...

Страница 47: ...4 A5 A6 A7 B1 B2 B3 B4 B5 B6 B7 512 32 16 2R x4 2133MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 Removing a memory module Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to ...

Страница 48: ...socket CAUTION Handle each memory module only by the card edges making sure not to touch the middle of the memory module or metallic contacts 2 To release the memory module from the socket simultaneously press the ejectors on both ends of the memory module socket 3 Lift the memory module out of the system Figure 14 Removing and installing a memory module 1 memory module 2 memory module socket 3 me...

Страница 49: ...modules by the card edges and avoid touching the components or metallic contacts on the memory module Steps 1 Locate the appropriate memory module socket CAUTION Handle each memory module only by the card edges making sure not to touch the middle of the memory module or metallic contacts 2 If a memory module or a memory module blank is installed in the socket remove it NOTE Retain the removed memo...

Страница 50: ... procedure listed in After working inside your system 4 Press F2 to enter System Setup and check the System Memory setting The system should have already changed the value to reflect the installed memory 5 If the value is incorrect one or more of the memory modules may not be installed properly Repeat steps 2 and 3 of Removing a memory module procedure checking to ensure that the memory modules ar...

Страница 51: ... can cause a hard drive failure NOTE Use only hard drives that have been tested and approved for use with the hard drive backplane When you format a hard drive allow enough time for the formatting to be completed Be aware that high capacity hard drives can take a number of hours to format Removing a 3 5 inch hard drive blank Prerequisites CAUTION Many repairs may only be done by a certified servic...

Страница 52: ...uctions Steps Insert the hard drive blank into the hard drive slot until the release button clicks into place Removing a 3 5 inch cabled hard drive carrier Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and s...

Страница 53: ...rs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that you read the Safety instructions Steps 1 Press the release tab on the hard drive carrier and slide the carrier out of th...

Страница 54: ... telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you read the Safety instructions 2 Using the management software prepare the hard drive for removal For more information see the documentation for the storage controller If the hard drive is onlin...

Страница 55: ...pported CAUTION When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentatio...

Страница 56: ...e service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you follow the Safety instructions 2 Keep the 2 Phillips screwdriver ready Steps 1 Align the screw holes on the 2 5 inch hot swappable hard drive with the screw holes on the 3 5 inch hard drive adapter 2 I...

Страница 57: ... Tasks Installing a hot swappable 2 5 inch hard drive into a 3 5 inch hard drive adapter Installing a 3 5 inch hard drive adapter into a hot swap hard drive carrier Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone serv...

Страница 58: ...tions 2 Keep the 2 Phillips screwdriver ready 3 Remove the 3 5 inch hot swappable hard drive carrier from the system Steps 1 Remove the screws from the rails on the hot swappable hard drive carrier 2 Lift the 3 5 inch hard drive adapter out of the 3 5 inch hot swappable hard drive carrier Removing a hot swappable hard drive from a hard drive carrier Prerequisites CAUTION Many repairs may only be d...

Страница 59: ...e hot swappable hard drive into the hard drive carrier 2 Install the hot swappable hard drive carrier into the system Related Tasks Installing a hard drive into a hard drive carrier Installing a hard drive into a hard drive carrier Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your p...

Страница 60: ...e fan number If there is a problem with a particular fan you can easily identify and replace the proper fan by noting the fan numbers on the cooling fan assembly Removing a cooling fan Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the onli...

Страница 61: ...s as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you read the Safety instructions 2 Remove the cooling shroud Steps 1 Lower the fan into the cooling fan bracket 2 Conne...

Страница 62: ... x16 NOTE The expansion cards are not hot swappable The expansion cards with the highest priority must be installed first using the slot priority indicated All other expansion cards must be installed in card priority and slot priority order The following table provides a guide for installing expansion cards to ensure proper cooling and mechanical fit Table 17 Expansion card installation order Card...

Страница 63: ... Tasks Removing an expansion card Installing an expansion card Installing the expansion card riser Installing the expansion card riser Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage du...

Страница 64: ...e due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you follow the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Disconnect any cables connected to the expansion card or expansion card riser 2 If installed remove the expansion card riser 3 ...

Страница 65: ...anty Read and follow the safety instructions that came with the product 1 Ensure that you follow the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Locate the expansion card connector on the riser 2 Holding the card by its edges position the card so that the card edge connector aligns with the connector on the expansion card riser 3 Insert the card e...

Страница 66: ...ions that came with the product 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If applicable disconnect the cables from expansion card s 4 Remove the expansion card riser NOTE If applicable close the expansion card latch on the cooling shroud to release the full length card 5 Remove the cooling shroud 6 Keep the Phillips 2 screwd...

Страница 67: ...stem board Next steps 1 Install the expansion card riser 2 If applicable connect the required power or data cables to the expansion card s 3 Install the cooling shroud 4 If applicable open the expansion card latch on the cooling shroud to support the full length expansion card 5 Follow the procedure listed in After working inside your system Related Tasks Removing an expansion card Installing an e...

Страница 68: ...ard s 5 If applicable remove the expansion card riser Steps 1 Align and insert the tabs on the remote management port card on the slots on the chassis wall 2 Insert the remote management port card into the connector on the system board 3 Tighten the screws to secure the remote management port card Next steps 1 If removed reinstall the PCIe expansion card riser 2 If disconnected connect the cables ...

Страница 69: ...ions NOTE To ensure proper system cooling you must install a processor blank in any empty processor socket 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If connected disconnect the cables from expansion card s 4 If required remove the PCIe expansion card riser 5 Remove the cooling shroud NOTE If applicable close the expansion ca...

Страница 70: ...ble Unit FRU Removal and installation procedures should be performed only by Dell certified service technicians WARNING The processor will be hot to touch for some time after the system has been powered down Allow the processor to cool before removing it CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped NO...

Страница 71: ... of the processor shield CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 2 Position your thumb firmly over the socket release lever 1 and lever 2 of the processor and release both the levers simultaneously from the locked position by pushing down and out from under the tab Figure 27 Processor shield open...

Страница 72: ...1 2 pin 1 corner of the processor 3 processor 4 slot 4 5 processor shield 6 socket release lever 2 7 processor socket 8 tab 4 Next steps 1 If you are removing the processor permanently install the processor blank 2 Install a processor 3 Install the heat sink 4 If removed reinstall the PCIe expansion card riser 5 If disconnected reconnect the cables to the expansion card s 6 Reinstall the cooling s...

Страница 73: ...degrees upward and ensure that the socket release lever is fully open 4 Hold the tab on the processor shield and lift the shield and move it out of the way 5 If installed remove the socket protective cap from the processor shield To remove the socket protective cap push the cap from the inside of the processor shield and move it away from the socket pins NOTE It is recommended that you install or ...

Страница 74: ...h the product NOTE This is a Field Replaceable Unit FRU Removal and installation procedures should be performed only by Dell certified service technicians 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Install the processor 4 Keep the Phillips 2 screwdriver ready NOTE If you are installing a single processor it must be installed ...

Страница 75: ...sistance is felt The screw tension should be not more than 6 in lb 6 9 cm kg 6 Repeat the procedure for the remaining screws Next steps 1 If removed reinstall the PCIe expansion card riser 2 If disconnected reconnect the cables to the expansion card s 3 Reinstall the cooling shroud 4 If required open the expansion card latch on the cooling shroud to support the full length expansion card 5 Follow ...

Страница 76: ...e The active PSU supports 100 of the load thus operating at higher efficiency The PSU in the sleep state monitors output voltage of the active PSU If the output voltage of the active PSU drops the PSU in the sleep state returns to an active output state If having both PSUs active is more efficient than having one PSU in the sleep state the active PSU can also activate the sleeping PSU The default ...

Страница 77: ...d secure the system cables NOTE You may have to unlatch and lift the optional cable management arm if it interferes with PSU removal For information about the cable management arm see the rack documentation of the system Steps Press the release latch and pull the PSU out of the chassis Figure 30 Removing and installing a redundant PSU 1 release latch 2 power supply connector 3 power supply unit 4 ...

Страница 78: ... CAUTION When connecting the power cable secure the cable with the strap NOTE When installing hot swapping or hot adding a new PSU in a system with two PSUs allow several seconds for the system to recognize the PSU and determine its status The PSU status indicator turns green to signify that the PSU is functioning properly Removing a non redundant power supply Prerequisites CAUTION Many repairs ma...

Страница 79: ...supply Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came ...

Страница 80: ...ocedure listed in After working inside your system 2 Connect the power cable to the power supply and plug the cable into a power outlet Removing the power supply unit blank If you are installing a second power supply unit PSU remove the PSU blank in the bay by pulling the blank outward CAUTION To ensure proper system cooling the power supply blank must be installed in the second PSU bay in a non r...

Страница 81: ...tructions 2 Follow the procedure listed in After working inside your system 3 Remove the cooling shroud NOTE If applicable close the expansion card latch on the cooling shroud to release the full length card 4 If applicable disconnect the power or data cables from expansion card s 5 If applicable remove the expansion card riser WARNING There is a danger of a new battery exploding if it is incorrec...

Страница 82: ...tive side of battery 3 socket 3 To install a new system battery hold the battery with the positive side facing up and slide it under the securing tabs 4 Press the battery into the connector until it snaps into place Next steps 1 If applicable install the PCIe expansion card riser 2 If applicable connect the required power or data cables to the expansion card s 3 Reinstall the cooling shroud 4 If a...

Страница 83: ...rranty Read and follow the safety instructions that came with the product CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations 1 Ensure that you read the Safety instructions 2 ...

Страница 84: ...nstalling the four 3 5 inch hard drive SAS SATA backplane 1 guide 2 2 hard drive SSD backplane 3 release tab 2 4 backplane power cable 5 backplane signal cable 6 SAS_A connector on the backplane 7 hard drive SSD connector 4 84 ...

Страница 85: ...e 35 Cabling diagram Four 3 5 inch x4 hard drive SAS SATA backplane 1 SW_RAID_A connector on the system board 2 cable routing latch 3 SAS_A connector on the backplane 4 hard drive backplane 5 system board 85 ...

Страница 86: ...d installing the eight 2 5 inch SAS SATA backplane 1 hard drive SSD backplane 2 backplane power cable 3 backplane signal cable 4 SAS_A cable connector 5 release tab 2 6 SAS_B cable connector 7 hard drive SSD connector 8 86 ...

Страница 87: ...Installing the hard drive backplane Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the s...

Страница 88: ...technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you read the Safety instructions 2 Follow the proce...

Страница 89: ...Figure 38 Removing and installing the control panel four 3 5 inch hard drives chassis 1 control panel 2 notches 6 89 ...

Страница 90: ...ice technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you read the Safety instructions 2 Keep the 2 P...

Страница 91: ...is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system CAUTION Do not use excessive force when removing the control panel as it can damage the connectors Steps 1 Remove the screw s securing the control panel module to the chassis 2 Disconnect...

Страница 92: ...port team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Insert the control panel module into the slot in the chassis and align the two screw holes on the control panel mo...

Страница 93: ...e due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The power interposer board is present only in systems that support redundant power supplies 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the power supplies from the sys...

Страница 94: ...zed in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that you read the Safety instructions Steps 1 Align the power interposer board with the standoffs on the chassis 2 Install the two screws ...

Страница 95: ...emove the TPM plug in module from the system board Once the TPM plug in module is installed it is cryptographically bound to that specific system board Any attempt to remove an installed TPM plug in module breaks the cryptographic binding and it cannot be re installed or installed on another system board 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working...

Страница 96: ...Figure 43 Screw location on the system board 1 screw 9 96 ...

Страница 97: ... in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Keep the Phillips 2 screwdriver ...

Страница 98: ...ing the Easy Restore feature The Easy Restore feature enables you to restore your system s Service Tag license UEFI configuration and the system configuration data after replacing the system board All data is backed up in a backup flash device automatically If BIOS detects a new system board and the Service Tag in the backup flash device BIOS prompts the user to restore the backup information 1 Tu...

Страница 99: ...vice tag NOTE You can enter the service tag only when the service tag field is empty Ensure that you enter the correct service tag After the service tag is entered it cannot be updated or changed 5 Click Ok Related Tasks Entering System Setup 99 ...

Страница 100: ...responding The vice versa is also true You must boot to the same boot mode in which you installed the operating system For all other startup issues note the system messages that appear on the screen Troubleshooting external connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting the vide...

Страница 101: ...Setup If it is enabled disable it and restart your system 10 If the system is not accessible reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings 11 Reconnect and turn on each USB device one at a time 12 If a USB device causes the same problem turn off the device replace the USB cable with a known good cable and turn on the device Next steps If all troubleshoo...

Страница 102: ...system Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came ...

Страница 103: ...perly installed Cooling shroud Expansion card risers if present Expansion cards Power supply s Cooling fan assembly if present Cooling fans Processor s and heat sink s Memory modules Hard drive carriers Hard drive backplane 4 Ensure that all cables are properly connected 5 Install the system cover 6 Run the appropriate diagnostic test For more information see Using System Diagnostics Next steps If...

Страница 104: ...came with the product Troubleshooting power source problems 1 Press the power button to ensure that your system is turned on If the power indicator does not glow when the power button is pressed press the power button firmly 2 Plug in another working PSU to ensure that the system board is not faulty 3 Ensure that no loose connections exist For example loose power cables 4 Ensure that the power sou...

Страница 105: ... Additional cooling can be added by one of the following methods From the iDRAC web GUI 1 Click Hardware Fans Setup 2 From the Fan Speed Offset drop down list select the cooling level needed or set the minimum fan speed to a custom value From F2 System Setup 1 Select iDRAC Settings Thermal and set a higher fan speed from the fan speed offset or minimum fan speed From RACADM commands 1 Run the comm...

Страница 106: ...screen If an error message is displayed indicating a fault with a specific memory module go to step 12 4 Enter System Setup and check the system memory setting Make any changes to the memory settings if needed If the memory settings match the installed memory but the problem still persists go to step 12 5 Turn off the system and attached peripherals and disconnect the system from the electrical ou...

Страница 107: ...m has a RAID controller and your hard drives are configured in a RAID array perform the following steps a Ensure that the hard drive s are configured correctly for the RAID array b Take the hard drive offline and reseat the drive c Exit the configuration utility and allow the system to boot to the operating system 3 Ensure that the required device drivers for your controller card are installed and...

Страница 108: ...tem cover c Reinstall one of the expansion cards d Install the system cover e Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help Troubleshooting expansion cards Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your pr...

Страница 109: ...riate diagnostics test See Using System Diagnostics for available diagnostic tests 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system 4 Ensure that the processor and heat sink are properly installed 5 Close the system 6 Run the appropriate diagnostic test For more information see Using System Diagnostics Next steps If the problem p...

Страница 110: ... about system diagnostics see Using system diagnostics Alert messages The systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation 110 ...

Страница 111: ...un thorough tests to introduce additional test options to provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing When to use the Embedded System Diagnostics Run the Embedded System Diagnostics ePSA if your system does not boot Running the Embedded System ...

Страница 112: ...Menu Description Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded 112 ...

Страница 113: ...clude a system password and a setup password The password jumper enables these password features or disables them and clears any password s currently in use Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and ...

Страница 114: ...nect the system to its electrical outlet and turn the system on including any attached peripherals 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Remove the system cover 8 Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6 9 Install the system cover 10 Reconnect the system to its electrical outlet and turn t...

Страница 115: ... 12 FAN4 Cooling fan 4 connector 13 CPU1 Processor socket 1 14 FAN3 Cooling fan 3 connector 15 PWR_CONN_B P2 CPU1 power connector 16 A8 A4 A7 A3 DIMMS for CPU1 channels 2 and 3 17 FAN2 Cooling fan 2 connector 18 INT_USB_3 0 Internal USB connector 19 BP_SIG Backplane signal connector 20 HDD_PWR Hard drive power connector 21 SYS_PWR_CONN P1 24 pin power connector 22 FP_USB Front panel USB connector ...

Страница 116: ...7 cm 23 9 inch Maximum configuration weight 19 9 kg 43 87 lb Empty weight 16 73 kg 36 88 lb Processor specifications Processor Specification Type Two Intel Xeon E5 2600 V3 product family processors Expansion bus specifications Expansion bus Specification Bus type PCI Express Generation 2 and 3 Expansion slots using the expansion card riser Specification Slot 1 One half height half length x8 link f...

Страница 117: ...or Power specifications Power supply unit Specification Wattage 450 W or 550 W Power rating per power supply unit 550 W Platinum AC 100 240 V 50 60 Hz 7 4 A 3 7 A 450 W Platinum AC 100 240 V 50 60 Hz 6 5 A 3 5 A Heat dissipation NOTE Heat dissipation is calculated using the power supply wattage rating 2107 BTU hr maximum 550 W power supply 1871 BTU hr maximum 450 W power supply Voltage NOTE This s...

Страница 118: ... ports 1 USB 3 0 compliant port and 1 USB 2 0 compliant port Video 15 pin VGA Remote management One dedicated 1Gbe Ethernet port with optional card and up to two optional shared NIC ports Video specifications Video Specification Video type Integrated Matrox G200 Video memory 16 MB shared Video Specification Video type Integrated VGA controller Video memory 16 MB shared Video modes Table 20 Resolut...

Страница 119: ...ing and storage 20 C h 36 F h Relative humidity Specifications Storage 5 to 95 RH with 33 C 91 F maximum dew point Atmosphere must be non condensing at all times Operating 10 to 80 Relative Humidity with 29 C 84 2 F maximum dew point Maximum vibration Specifications Operating 0 26 Grms at 5 Hz to 350 Hz all operation orientations Storage 1 88 Grms at 10 Hz to 500 Hz for 15 min all six sides tested...

Страница 120: ...vironmental conditions are the responsibility of the customer Particulate contamination Specifications Air filtration Data center air filtration as defined by ISO Class 8 per ISO 14644 1 with a 95 upper confidence limit NOTE Applies to data center environments only Air filtration requirements do not apply to IT equipment designed to be used outside a data center in environments such as an office o...

Страница 121: ...NOTE Maximum corrosive contaminant levels measured at 50 relative humidity 121 ...

Страница 122: ...ice Tag field b Click Submit The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed Locating your system Service Tag Your system is identified by a unique Express Service Code and Service Tag number The Exp...

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