Solving fax problems
•
“Fax and e-mail functions are not set up” on page 316
•
“Caller ID is not shown” on page 317
•
“Cannot send or receive a fax” on page 317
•
“Can send but not receive faxes” on page 319
•
“Can receive but not send faxes” on page 320
•
“Received fax has poor print quality” on page 321
Fax and e-mail functions are not set up
Notes:
•
Before you troubleshoot, check if the fax cables are connected.
•
The indicator light is blinking red until you set up fax and e
‑
mail.
Action
Yes
No
a
From the home screen, navigate to:
>
Settings
>
General Settings
>
Run initial setup
>
Yes
>
Submit
b
Turn off the printer, and then turn it back on.
The “Select your language” screen appears on the printer display.
c
Select a language, and then touch
.
d
Select a country or region, and then touch
Next
.
e
Select a time zone, and then touch
Next
.
f
Select
Fax
and
E
‑
, and then touch
Next
.
Are fax and e
‑
mail functions set up?
The problem is solved. Contact
technical
support
.
Troubleshooting
316