Action
Yes
No
Step 3
a
Depending on your operating system, specify the paper size from
Printing Preferences or from the Print dialog.
b
Resend the print job.
Is the page or image clipped?
Go to step 4.
The problem is solved.
Step 4
a
Reinstall the imaging unit.
1
Remove the toner cartridge.
2
Remove the imaging unit.
Warning—Potential Damage:
Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Is the page or image clipped?
Contact
technical
support
.
The problem is solved.
Compressed images appear on prints
Note:
Printing on letter-size paper using a 220-volt fuser compresses images.
Action
Yes
No
Step 1
a
Make sure the size of the paper loaded in the tray matches the fuser
type.
Note:
Use a 110-volt fuser for printing on letter-size paper and a
220-volt fuser for printing on A4
‑
size paper.
b
Resend the print job.
Do compressed images still appear?
The problem is solved. Go to step 2.
Step 2
a
Replace the fuser. For more information, see the instruction sheet that
came with the part.
b
Resend the print job.
Do compressed images still appear?
The problem is solved. Contact
technical
support
.
Troubleshooting
297