7C. Standard replacement parts list:
TrioPure-25 TrioPure-50
1.
Assembly, Ozone Cell-Pwr Supply
O-rings, and Fuse
9-0649
9-0649
2.
Chlorine Control-Display PCB
9-0665-01
9-0665-02
3.
Ozone Control-Display PCB
9-0664-01
9-0664
-02
4.
Salt-Chlorination Cell and Flow
Switch
9-0663-01
9-0663
-02
5.
Filter Media, Vent-Fan
7-1217
7-1217
6.
Bypass Manifold
9-0645
9-0645
7.
Chlorine Control Knob
7-1234
7-1234
8.
Mixing Degas Vessel (MDV)
MDV-30
MDV-30
9.
Installation/Operation Manual
4-0777
4-0777
7B. Ordering information:
To locate a dealer nearest you visit
www.delozone.com
or call DEL at
1-805-541-1601, ext 249
.
Be prepared with the following information:
•
Name
•
Address
•
DEL Model #
•
Date Purchased
TrioPure
TM
Sanitation System
SECTION 7
Technical Support, Ordering Replacement Parts & Warranty Information
7A Contacting Technical Support
The majority of TrioPure
TM
problems can normally be addressed and resolved by e-mail, over the phone, or by visiting our web site:
www.delozone.com. Please have the following information at hand before contacting Technical Support:
1. Your name, mailing address and telephone number.
6. Pool Salt Level.
2. The selling dealer’s name and name of installer.
7. Pool pH, Chlorine Level, Total Alkalinity.
3. Model# (Trio
™
-25, Trio
™
-50), serial # and proof of date of purchase.
8. TrioPure
TM
Chlorine Production reading.
4. Date code on TrioPure
TM
Chlorinator Cell.
9. Status of TrioPure
TM
Ozone cell LEDs.
5. The date and description of the failure.
10. Status of TrioPure
TM
Water flow & temp LEDs.
If the warranty problems cannot be resolved by our Technical Support Personnel then DEL will arrange for an Authorized Service
Center to schedule a service call. If a service provider isn’t available within a reasonable distance (as determined by DEL Ozone),
the product must be sent to the factory for evaluation / repair per the terms below.
Authorization to return a unit or part to the plant of manufacture must be obtained from DEL Ozone Field Service. DEL Ozone will release a RETURN MATERIALS
AUTHORIZATION (RMA) NUMBER. After receiving the RMA number the product or part in question must be returned to Del Ozone, freight prepaid, with the RMA
number clearly marked on the outside of the package. All pre-authorized defective parts must be returned to DEL Ozone within thirty (30) days and be packaged to
prevent shipping damage. Under no circumstances may any product be returned to DEL Ozone without prior authorization. You must call or write DEL Ozone prior to
returning product or your returned goods shipment will be refused. Upon receipt of pre authorized returned goods, DEL Ozone will repair or replace, at Del Ozone’s
option, the product(s) proven to be defective in materials or workmanship and return them (freight prepaid for products under warranty). Buyer’s acceptance of the
product and use thereof constitutes acceptance of these terms.
By Phone:
800.676.1335 ext. 293 Monday through Friday 8:00am - 4:30pm, PST. Outside of these hours, please leave callback
information. A Technical Support representative will return your call at the first available opportunity.
E-mail:
[email protected]. A Technical Support representative will reply by way of e-mail.
DEL Ozone · San Luis Obispo, CA 93401 · USA · 800-676-1335 · Fax: 805-541-8459
20
Please visit
www.delozone.com
for the most recent and up-to-date
information on the installation of
your TrioPure
™
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