Appendix1
Frequently Asked Questions
SuperDVR & TD Series Cards
User Manual
80
Appendix 2.4.2 Why I can’t find the recorded files?
HDD space is not enough.
Appendix 2.4.3 Why the screens display is unstable with dithering and
water-wave images?
Possible causes:
•
Camera electrical power is not enough.
•
There is external electromagnetic disturbance, or electrostatic disturbance
of camera BNC connector (It is suggested to connect ground wire to the
connector).
•
User has not installed necessary VGA driver.
•
VGA card problem. Try reinstalling the VGA card, or changing another
VGA card.
Appendix 2.4.4 Why does it delay to play back, and it’s slow to close and
open the driver?
Possible causes:
•
Windows system problem. Try to reboot the computer.
•
There are too many recorded files or too many fragments on the HDD,
therefore it takes time to search for the files, you need delete the files that you
don’t need, or need to make disk defragmenter now.
•
Capture card problem.
•
Computer hardware system is too outdated.
Appendix 2.4.5 Why I can’t play back?
Windows media player has been damaged, or decoder has not been installed
properly. It is suggested to reinstall the relative software system.
Computer problem, recorded files have been damaged. It is suggested to fix
these files using SuperAVIFix program.
Appendix 2.4.6 Why do I see some gray blocks on time progress bar
area when play back?
Possible causes:
•
User has deleted these recorded files.
•
SuperDVR has deleted recorded file when recycle option being is chosen.
•
Recorded files cannot be opened because the recording is on.
Appendix 2.4.7 Why could I see some old record sections that didn’t be
covered when playing back?
Possible causes:
•
You have ever selected disk partitions different from the current.
•
These recorded files are being played back when covering it.
•
Database of recorded log was damaged.
•
You have ever installed SuperDVR on different directories.
