SuperDVR & TD Series Cards
User Manual
Appendix1
Frequently Asked Questions
79
Appendix 2.3.3 Why can’t the server be configured at the client-side?
The possible causes:
•
It cannot be configured at the client-side, when the server is being
configured at the server-end.
•
Only the last configuration is valid if server different configuration are
deployed simultaneously.
Appendix 2.3.4 Why I can’t see the images?
The possible causes:
•
The VGA card is too outdated.
•
Have not installed newer DirectDraw.
•
SuperDVR cannot run in Window 98 system.
•
Data port or command port is conflicts with other network services.
•
The user is connected to Internet through LAN, and the network
administrator has not enabled corresponding data port or command port.
•
The client-side has installed firewall software that may stop video
transmission.
•
H.264 codec has not been installed properly, please download new
version WebCam.
•
Slow network speed.
Appendix 2.3.5 What should I do if the Internet speed is quite slow?
The more channels opened, and the slower the video transmission speed,
therefore try to use one channel display mode when the network speed is
slow.
TIPS
There may be some surplus channels that have no video input. Switching off the channels
is of help to improve transmission speed. (Refer to ‘4.1 Basic Configuration’ about
switching on/off channels.)
Appendix 2.3.6 Why I can’t start WebCam server or RPB server?
Possible causes:
Other software is using these ports. If so, please change WebCam ports
configuration or stop other softwares.
Appendix 2.4 Other Questions
Appendix 2.4.1 Why computer display doesn’t work, and why I can’t
access window system?
The capture card may not be well installed. Unplug the card and try it again.
NOTICE
Please unplug the power plug of the computer, so as to avoid damaging the
motherboard chip set.
