Appendix1
Frequently Asked Questions
SuperDVR & TD Series Cards
User Manual
76
Appendix1
Frequently
Asked Questions
Appendix 2.1 Installation
Appendix 2.1.1 Cannot Install the SuperDVR Driver
Possible causes:
•
TD series capture card has not been installed. Before installing driver,
users should install capture card hardware in the PCI slot in the computer
case.
•
TD series capture card has not been installed correctly. Please unplug the
card and install it again or change to another PCI slot.
•
Not compatible with PC hardware
Appendix 2.1.2 Why cannot run SuperDVR at the windows 2003 operate
system?
Enabled Hardware Acceleration and DirectX Acceleration:
•
Hardware
Acceleration
STEP1
：
Right-click the mouse on the desktop, then select
‘Properties
Æ
Setting
Æ
Advanced
Æ
Trouble Shooting’.
STEP2
：
Drag the acceleration bar to ‘
Full
’.
STEP3
：
Click ‘
OK
’ to save the modification.
•
DirectX
Acceleration
STEP1
：
Click ‘Start
→
Run’, it will pop up ‘
Run
’ window.
STEP2
：
Input ‘dxdiag’ and click ‘
OK
’.
STEP3
：
Select ‘
Yes
’ in the pop-up dialog box, it will pop up ‘
DirectX Tools
’
window.
STEP4
：
Select ‘
Display
’ option.
STEP5
：
Click the three buttons-‘
DirectDraw
’, ‘
Direct3D
’ and ‘
AGP
Texture
’.
STEP6
：
Click ‘
Exit
’ to exit the ‘
Directx Tools
’ window.
Appendix 2.1.3 Can’t find TD series Devices in Device Manager
Enter the Device Manager and cannot find corresponding TD series Devices,
the possible cause may be as below:
•
Windows system error. Restart computer.
