DEC 4000 600 series, Руководство пользователя, Страница: 214 / 242

Reporting Problems to Digital Services
Reporting Problems to Digital Services
Digital Support
Centers Digital service representatives are available at Digital support
centers for customers who have on-site warranty and service
contracts. If you wish to purchase a service contract, contact
either a Digital support center listed in Table 9–14, or your local
Digital office.
How to Report
Problems If you are unable to locate the system problem in the previous
sections of this chapter, or the actions suggested could not
resolve the problem, contact your Digital service representative.
Before calling to report a problem, complete these steps.
1. Locate the part and serial numbers, printed on the label at
the rear of your system. Record these numbers on a copy of
the Problem Worksheet at the end of this chapter.
Your Digital service representative will need this information
when you call.
2. Fill in the ‘‘Status of the System’’ information on the
worksheet.
3. Note the problem, possible causes if you know them, and
solutions suggested in the previous sections. Also indicate
what actions (if any) you have already taken to try to correct
the problem.
4. Be prepared to read information from the screen and to enter
commands at the keyboard while you talk to your Digital
service representative.
Digital Support
Center Contact
Numbers
Table 9–14 lists the telephone numbers for contacting a Digital
service representative at your Digital support center.
If your Digital Services number is not listed in Table 9–14,
contact your local Digital office for assistance.
9–18 Troubleshooting the System