DATAMARS
R-IN 1300 MID User Manual – Rev
3.0
38 (40)
A
PPENDIX
C
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T
ROUBLESHOOTING
If you run into any problem using your reader, use the following table to troubleshoot the problem. If
the problem persists, contact support at [email protected] or +41 91 935 73 80.
SYMPTOM
CAUSE AND/OR CORRECTIVE ACTIONS
There are transponders on the antenna but the
software displays no UID.
•
Is the antenna cable connected to the
reader?
•
Are the transponders you want to read
specified in the options?
•
Is the HF led on?
If the three previous points didn’t solve the
problem turn the reader off, wait 10 seconds
before turning the reader on again
Bad reading or low reading distance
•
Is the antenna near metallic objects or
noise source like electric motors?
Try to move the antenna and the reader
away from these objects.
The reader reads transponder (Tag LED lights
on) but the software displays no UID
•
Is the RS-232 cable well connected to the
Host Interface?
•
Is the software set 115200 bps – 8 – N – 1
– N?
Verify the connection