21
Note:
The lack of "Detailed description of failure" could result in a bench test fee and equipment returned
due to the inability to properly determine the nature of the failure or testing resulting in "No Problem
Found."
STEP 3:
Place the unit(s) individually in an electrostatic discharge bag and then wrap with foam or
bubble wrap. Pack the wrapped unit(s) in a sturdy box filled with popcorn-type or bubble wrap packing
material. Include a packing slip with the following information:
•
Model(s), serial number(s), probable cause(s) of failure, and the RA number
•
Shipping address
•
Shipping instructions (shipping costs greater than UPS ground are charged to the customer)
STEP 4:
Address the box to:
RA Department # {the RA number you received here}
Data Flow Systems, Inc.
605 N. John Rodes Blvd.
Melbourne, FL 32934-9105
STEP 5:
Ship the box to DFS using any typical shipping carrier (for example, UPS, FedEx, etc.).
Note:
DFS employees are not permitted to hand carry RMA materials.
Modules are typically repaired and shipped back to the customer within a 2-week period starting at the time
the module reaches the RA Department. If additional information is required during the repair of the
module(s), the DFS service department will contact you.
To get information on the progress of any of your equipment in for repair, contact the DFS RA Department
at [email protected] or 321-259-5009 ext. 1142.
Replacement of equipment may be necessary in the event that the equipment and/or parts are unrepairable.
Warranty equipment will be replaced without prior notification as warranty replacement. The customer will
be notified by phone with information of available options if equipment not under warranty cannot be
repaired.
DFS reserves the right to return any material received without an RA# or not conforming to the
requirements of this RA process.
Warranty
The warranty details Data Flow System’s commitment to repairing or replacing parts and providing support
during the warranty period. Refer to your Warranty Certificate, or the Warranty Statement included with
your contract, for details on the terms of your warranty. If you lose your Warranty Certificate/Statement,
contact Data Flow Systems’ Sales Department to obtain the warranty terms and to replace your Warranty
Certificate/Statement.
•
Call 321-259-5009
•
Email [email protected]
The intended purpose of the TCU is telemetry control. Using the TCU for purposes other than telemetry
control is not recommended and will void the warranty.
Содержание TCU800
Страница 1: ...T C U 8 0 0 Q u i c k S t a r t G u i d e Data Flow Systems Inc...
Страница 23: ...22 Notes...
Страница 24: ...23 Notes...
Страница 25: ...Data Flow Systems Inc 605 N John Rodes Blvd Melbourne FL 32934 321 259 5009 www dataflowsys com...
