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13 Daktronics Exchange and Repair & Return
Programs
To serve customers’ repair and maintenance needs, Daktronics offers both an Exchange
Program and a Repair & Return Program.
Exchange Program
Daktronics unique Exchange Program is a quick service for replacing key parts in need
of repair. If a part requires repair or replacement, Daktronics sends the customer a
replacement, and the customer sends the defective part to Daktronics. This decreases
display downtime.
Before Contacting Daktronics
Identify these important part numbers:
Display serial number:
Display model number:
Contract number:
Date installed:
Location of display (mile marker number):
Daktronics customer ID number:
To participate in the Exchange Program, follow these steps.
1.
Call Daktronics Customer Service:
Market Description
Customer Service Number
Department of Transportation, mass transits,
airports, parking facilities
800-833-3157
2.
When the new exchange part is received, mail the old part to Daktronics.
If the replacement part fixes the problem, send in the problem part which is being
replaced.
a. Package the old part in the same shipping materials in which the replacement
part arrived.
b. Fill out and attach the enclosed UPS shipping Pdocument.
c. Ship the part to Daktronics.
3.
A charge will be made for the replacement part immediately, unless a qualifying
service agreement is in place.
In most circumstances, the replacement part will be invoiced at the time it is shipped.
4.
If the replacement part does not solve the problem, turn the part within 30 working
days or the full purchase price will be charged.
If, after the exchange is made the equipment is still defective, please contact
Customer Service immediately. Daktronics expects immediate return of an exchange
part if it does not solve the problem. The company also reserves the right to refuse
parts that have been damaged due to acts of nature or causes other than normal
wear and tear.
