FAQ and Maintenance 115
6
FAQ and Maintenance
FAQ
6.1
If your question is not included hereunder, please contact local customer service personnel or
call headquarter customer service personnel. We will be always at your service.
1.
Q: I cannot boot up the device properly after connecting it to power supply.
A: In case that the device doesn’t boot up after normal shutdown and connection with power supply,
please press the Power Button on front panel.
2.
Q: Device buzzer turns on when I press the Power Button.
A: The device supports dual power, so it alarms if only one power cable is plugged.
Insert the other power cable.
Press the red button beside power module socket, in order to cancel buzzer alarm.
3.
Q: There is no local operation display after the device is connected with power supply and
booted up.
A: This may be due to:
It takes some time to boot up after connection with power supply. During the period,
the screen is black. Booting progress bar appears after a while.
The interface board is not in good contact with mainboard, so signals of local
operation interface are not output to the interface board. Please pull out and plug the
interface board again.
Upgrade error. Please upgrade the program again.
Program configurations have changed, so the program cannot boot up. Please press
RESET hole on main control panel with a needle or equivalent for a few seconds, until
the device is rebooted. At this time, configurations have been cleared.
X86 board breaks down.
4.
Q: After the device is booted up, it cannot output decoded images or preview images.
A: This may be due to:
There is no output by default. Images will be output after relevant output channels are
configured.