ChargePoint® Charging Stations
5-4
User errors
The following errors occur as a result of an inappropriate action that was performed by a person using the
charging station.
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Cause/Other Symptoms: The cable assembly was subjected to a strong pulling force and has detached
(as part of the station’s safety features). The station is out of service until the cable assembly is
replaced.
Solution/Action: To replace the station’s cable assembly, call Coulomb Customer Support at
1-877-850-4562.
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Cause/Other Symptoms: During charging, this message is displayed if the vehicle is attempting to draw
too much power (over 30 A). The vehicle will not charge.
Solution/Action: The charging station will wait 15 minutes before re-attempting to charge. If after three
attempts, the overcurrent fault continues to be detected, the station ends the charging session and
displays the message below (ENDED). Instead of waiting, try ending and restarting the charging
session. To do so, return the charging connector to its holster, then tap a valid and authorized
ChargePass card on the station’s front panel to begin a new session. If the message continues to be
displayed, it may be possible to set and/or reduce the amount of current that your vehicle draws when
charging. Refer to your vehicle’s owner documentation for more information.
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Cause/Other Symptoms: An overcurrent fault occurred (see message above) and, after three
unsuccessful attempt to charge, the station continues to detect too much current being requested by
the vehicle.
Solution/Action: End and restart the charging session. To do so, return the charging connector to its
holster, then tap a valid and authorized ChargePass card on the station’s front panel to begin a new
session. If the message continues to be displayed, it may be possible to set and/or reduce the amount
of current that your vehicle draws when charging. Refer to your vehicle’s owner documentation for more
information. For assistance, call Coulomb Customer Support at 1-877-850-4562.
