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3

Troubleshooting

3-34

9902-DC-4K PRODUCT MANUAL

9902DC4K-OM (V1.5)

Note:

• The error indications shown below are typical for the corresponding error

conditions listed. Other error indications not specified here may also be
displayed on DashBoard™ and/or the 9902-DC-4K card edge status
indicators.

• Where errors are displayed on both the 9902-DC-4K card and network

remote controls, the respective indicators and displays are individually
described in this section.

Troubleshooting Network/Remote Control Errors

Refer to Cobalt

®

reference guide “Remote Control User Guide” (PN

9000RCS-RM) for network/remote control troubleshooting information.

In Case of Problems

Recovering Card From SD Memory Card

New production cards come equipped with an SD card installed in a slot
receptacle on the underside of the card. The data on this SD card can be used
to restore a card should the card become unresponsive (can’t communicate
with DashBoard or other remote control). Recovering a card using the
procedure here will restore the card to any installed option licenses and the
most recent firmware installed.

1.

(See Figure 3-8.) Make certain the card has the proper SD card installed
in the under-card slot. If SD card is not installed, contact Product Support
to obtain an SD card.

Note:

If unit is a BBG-1000 Series device, remove the top cover before proceeding.

Table 3-3

Troubleshooting Processing Errors by Symptom

Symptom

Error/Condition

Corrective Action

• DashBoard™ shows

Unlocked message in
9902-DC-4K Card Info pane.

• Card edge Input Presence

LED(s) not illuminated.

No video input present

Make certain intended video source is
connected to appropriate 9902-DC-4K card
video input. Make certain BNC cable
connections between frame Rear I/O Module for
the card and signal source are OK.

Audio not processed or passed
through card

Enable control not turned on

On Output Audio Routing/Controls tab,
Audio Group Enable control for group 1 thru 4
must be turned on for sources to be embedded
into respective embedded channel groups.

Selected upgrade firmware will
not upload

Automatic reboot after upgrade
turned off

Card Presets > Automatically Reboot After
Upgrade box unchecked. Either reboot the card
manually, or leave this box checked to allow
automatic reboot to engage an upgrade upon
selecting the upgrade.

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Содержание 9902-DC-4K

Страница 1: ...Champaign IL 61821 Voice 217 344 1243 Fax 217 344 1245 www cobaltdigital com Product Manual 9902DC4K OM V1 5 Cobalt Digital Inc 9902 DC 4K 9902 DC 4K Quad Input 3G HD UHD Broadcast Downconverter with Optional Frame Sync ...

Страница 2: ...n Trademark Information Cobalt is a registered trademark of Cobalt Digital Inc openGear is a registered trademark of Ross Video Limited DashBoard is a trademark of Ross Video Limited Congratulations on choosing the Cobalt 9902 DC 4K Quad Input 3G HD UHD Broadcast Downconverter with Optional Frame Sync The 9902 DC 4K is part of a full line of modular processing and conversion gear for broadcast TV ...

Страница 3: ...ontrol Interface 1 9 9902 DC 4K Rear I O Modules 1 11 Technical Specifications 1 11 Warranty and Service Information 1 13 Cobalt Digital Inc Limited Warranty 1 13 Contact Cobalt Digital Inc 1 14 Chapter 2 Installation 2 1 Overview 2 1 Installing the 9902 DC 4K Into a Frame Slot 2 1 Installing a Rear I O Module 2 3 9902 DC 4K Rear I O Modules 2 4 Setting Up 9902 DC 4K Network Remote Control 2 5 Cha...

Страница 4: ...udio Routing Controls 3 11 Character Burner 3 12 Closed Captioning 3 17 Timecode 3 18 Reticules 3 22 Presets 3 25 Admin 3 26 User Log 3 29 Troubleshooting 3 29 Error and Failure Indicator Overview 3 29 Basic Troubleshooting Checks 3 33 9902 DC 4K Processing Error Troubleshooting 3 33 Troubleshooting Network Remote Control Errors 3 34 In Case of Problems 3 34 ...

Страница 5: ...arding the 9902 DC 4K Chapter 2 Installation Provides instructions for installing the 9902 DC 4K in a frame and connecting signal and control cabling to the 9902 DC 4K Chapter 3 Setup Instructions Provides overviews of setup operating controls and instructions for setting up the 9902 DC 4K to integrate within its signal flow environment This chapter contains the following information 9902 DC 4K Ca...

Страница 6: ...pdates example card processing UI setups and other topics Card Software earlier than latest version Card is not loaded with the latest software Not all functions and or specified performance described in this manual may be available You can update your card with new Update software by going to the Support Firmware Downloads link at www cobaltdigital com Download Firmware Update Guide which provide...

Страница 7: ...erms below are applicable as follows 9902 DC 4K refers to the 9902 DC 4K Quad Input 3G HD UHD Broadcast Downconverter with Optional Frame Sync card Frame refers to the HPF 9000 OG3 FR 8321 or similar 20 slot frame that houses Cobalt or other cards Device and or Card refers to a Cobalt or other card System and or Video System refers to the mix of interconnected production and terminal equipment in ...

Страница 8: ...pplemental information to the accompanying text Notes typically precede the text to which they apply Labeling Symbol Definitions Important note regarding product usage Failure to observe may result in unexpected or incorrect operation Electronic device or assembly is susceptible to damage from an ESD event Handle only using appropriate ESD prevention practices If ESD wrist strap is not available h...

Страница 9: ...tion 18 W As such avoiding placing the card adjacent to other cards with similar dissipation values if possible CAUTION If required make certain Rear I O Module s is installed before installing the 9902 DC 4K into the frame slot Damage to card and or Rear I O Module can occur if module installation is attempted with card already installed in slot CAUTION If card resists fully engaging in rear I O ...

Страница 10: ...am Video Input Output Formats The 9902 DC 4K provides the following inputs and outputs Inputs SDI IN A thru SDI IN D four 3G HD SDI video inputs usable as quadrant division or 2SI inputs Outputs 3G HD SDI OUT 2x DA 3G HD SDI combined image video outputs HDMI DVI OUT Combined image HDMI DVI out with selectable audio embedding suitable for direct connection to monitor panels Note Although the inputs...

Страница 11: ... four inputs can be rearranged if necessary and as desired to correlate the quadrant inputs to the combined image output Output Format Scaler Combiner Function This function provides conversion of each quadrant input to match a common user selected format resulting in images that are format matched and suitable for combining into a single combined image The combined output can be converted to 1080...

Страница 12: ...etected the preferred format is used by the card if the preferred format is not detected the card uses other formats where available as desired An internally generated free run timecode can be also be embedded on output video if desired The function also provides conversion between various timecode formats and provides independent insertion and line number controls for each SDI timecode output for...

Страница 13: ...bedded channels 1 16 as channels as a four group package to be embedded into the combined SDI and HDMI video outputs The audio processor function operates with the timing alignment function to align audio with the selected reference Note Output audio always corresponds to a single particular selectable quadrant input Various output embedded channels cannot be sourced from a mix of various quadrant...

Страница 14: ...er Card 9902 DC 4K card can be remotely controlled over a LAN Remote Control Panel Limited non abstract control of the 9902 DC 4K can be effected using a control panel This control is typically limited to launching card presets and other non abstract operations DashBoard Remote Control Using a computer with DashBoard installed 9902 DC 4K card can be remotely controlled over a LAN Note To communica...

Страница 15: ...own Cross Format Converter Video Audio In with Frame Sync card Table 1 1 Technical Specifications Item Characteristic Part number nomenclature 9902 DC 4K Quad Input 3G HD UHD Broadcast Downconverter with Optional Frame Sync Installation usage environment Intended for installation and usage in frame meeting openGear modular system definition Power consumption 18 Watts maximum Installation Density U...

Страница 16: ...SD 0 3 0 2 0 2 UI Minimum Latency framesync disabled SD 127 pixels 9 4 us 720p 330 pixels 4 45 us 1080i 271 pixels 3 65 us 1080p 361 pixels 2 43 us HDMI Combined Video Output HDMI CEA 861D Frame Reference Input Number of Inputs Two REF 1 and REF 2 from frame with selectable failover Standards Supported SMPTE 170M 318M black burst SMPTE 274M 296M tri level Return Loss 35 dB up to 5 75 MHz Table 1 1...

Страница 17: ...tering the product by completing and returning a product registration form In the event of a warrantable defect the purchaser shall notify Cobalt with a description of the problem and Cobalt shall provide the purchaser with a Return Material Authorization RMA For return defective products should be double boxed and sufficiently protected in the original packaging or equivalent and shipped to the C...

Страница 18: ...gh and professional support representatives for any of the following Name and address of your local dealer Product information and pricing Technical support Upcoming trade show information Phone 217 344 1243 Fax 217 344 1245 Web www cobaltdigital com General Information info cobaltdigital com Technical Support support cobaltdigital com ...

Страница 19: ...s if possible CAUTION Note If installing the 9902 DC 4K in a slot with no rear I O module a Rear I O Module is required before cabling can be connected Refer to Installing a Rear I O Module p 2 3 for rear I O module installation procedure CAUTION If required make certain Rear I O Module s is installed before installing the 9902 DC 4K into the frame slot Damage to card and or Rear I O Module can oc...

Страница 20: ... and or rear I O module may occur if improper card insertion is attempted 6 Verify that the card is fully engaged in rear I O module mating connector 7 Close the frame front access panel 8 Connect the input and output cables as shown in 9902 DC 4K Rear I O Modules p 2 4 9 Repeat steps 1 through 8 for other 9902 DC 4K cards Note The 9902 DC 4K BNC inputs are internally 75 ohm terminated It is not n...

Страница 21: ... suitable I O module omit this procedure Install a Rear I O Module as follows 1 On the frame determine the slot in which the 9902 DC 4K is to be installed 2 In the mounting area corresponding to the slot location install Rear I O Module as shown in Figure 2 1 Figure 2 1 Rear I O Module Installation Align and engage mounting tab on Rear I O Module with the module seating slot on rear of frame chass...

Страница 22: ...card communication functions separate from frame based i e DashBoard remote control Rear module Ethernet port is not required to be used for normal card DashBoard remote control Ethernet port control monitoring functions are described in Chapter 3 Setup Instructions RM20 9902DC4K C Provides the following connections Four SDI In BNCs VID IN A thru VID IN D Two 3G HD SDI Combined Video Out BNCs SDI ...

Страница 23: ... thorough information and step by step instructions for setting up network remote control of Cobalt cards using DashBoard Cobalt OGCP 9000 and or OGCP 9000 CC Remote Control Panels are not recommended for use with this product Download a copy of this guide by clicking on the Support Reference Documents link at www cobaltdigital com and then select DashBoard Remote Control Setup Guide as a download...

Страница 24: ...2 6 9902 DC 4K PRODUCT MANUAL 9902DC4K OM V1 5 This page intentionally blank ...

Страница 25: ...plays for using the 9902 DC 4K card Access to the 9902 DC 4K functions and the controls indicators and displays related to a particular function follows a general arrangement of Function Menus under which related controls can be accessed as described in Function Menu Parameter Menu Overview below Note When a setting is changed settings displayed on DashBoard are the settings as effected by the car...

Страница 26: ...function menus and parameters Figure 3 1 Function Menu Parameter Menu Overview 9902 DC 4K Menu a Menu b Menu z Individual Parameters Each menu consists of groups of parameters related to the function menu Using the Output Format function menu example the individual selections for this function consist of various selections such as Output Format Lock Mode and so on If using DashBoard or a Remote Co...

Страница 27: ...using tabs When a tab is selected each parametric control or selection list item associated with the function is displayed Scalar numeric parametric values can then be adjusted as desired using the GUI slider controls Items in a list can then be selected using GUI drop down lists Figure 3 2 Typical DashBoard Tabs and Controls DashBoard Tabs Typical Parametric Control Typical Selection List ...

Страница 28: ...oard remote control or in case the frame network connection is down The card can be accessed in a web browser by entering the card IP address as set in the card Admin tab See Admin p 3 26 for more information Note Card must be equipped with a rear I O module with an Ethernet port to use html access The card address is entirely independent of and requires no association with the frame openGear IP a...

Страница 29: ...ow in the left side Basic View Tree locate the Network Controller Card associated with the frame containing the 9902 DC 4K card to be accessed in this example MFC 8320 N SN 00108053 3 As shown below expand the tree to access the cards within the frame Click on the card to be accessed in this example Slot 6 9902 DC 4K As shown on the next page when the card is accessed in DashBoard its function men...

Страница 30: ...3 Accessing the 9902 DC 4K Card via Remote Control 3 6 9902 DC 4K PRODUCT MANUAL 9902DC4K OM V1 5 CardAccess Navigation Tree Pane Card Info Pane Card Function Menu and Controls Pane ...

Страница 31: ...r operating status in DashBoard is denoted by green icons for the status indicators shown in Figure 3 4 Yellow or red icons respectively indicate an alert or failure condition Refer to Troubleshooting p 3 29 for corrective action Figure 3 4 9902 DC 4K Card Info Status Utility The Tree View shows the cards seen by DashBoard In this example Network Controller Card is hosting a 9902 DC 4K card in slo...

Страница 32: ...using numeric keypad entry add a return after the entry to commit the entry On DashBoard itself and in Table 3 1 the function menu items are organized using tabs as shown below The table below provides a quick reference to the page numbers where each function menu item can be found Some functions use sub tabs to help maintain clarity and organization In these instances Table 3 1 shows the ordinate...

Страница 33: ...uadrant inputs In this example VID IN A thru VID IN D are respectively routed as Quadrant 1 thru Quadrant 4 input sources Default correlation of In A thru In D and quadrant identification is as shown to the left and below Provides controls to set combined output format conditioning and card global ref lock mode Output Format Controls Output Format Select Provides output conversions to formats as s...

Страница 34: ...DMI or DVI output suitable for direct connection to monitors using a DVI input in case the connection is not detected by the monitor Also provides color mode controls to match HDMI DVI output to the color space of the monitor Mode Control Sets HDMI DVI output to use the connected monitor to inform 9902 DC 4K to automatically detect the monitor format or to use manual forced control Where the monit...

Страница 35: ... on card program video output to accommodate some legacy downstream systems that may not support all four embedded audio groups Note Changing the setting of this control will result in a noise burst in all groups This control should not be manipulated when carrying on air content Embedded Output Channel Source Using the drop down list selects the audio input source to be embedded in the correspond...

Страница 36: ... of the input being used for processing Display Ident Text Entry Field Dialog entry box that allows entry of desired ident text string Enter desired text as click Update when done to input the text string Note All normal keyboard alphanumeric characters are supported in addition to ASCII characters Windows ALT nnnn Up to 126 characters can be entered Ident Text Attributes Controls Sets burn in siz...

Страница 37: ...Note Horizontal and Vertical Position controls are functional only when Custom Position is selected Character sizing and positioning for a given raster format may not be appropriate for another format especially if transitioning from HD to SD Set size and position for a balanced appearance e g do not place text too close to margins or set larger than necessary that accommodates both HD and SD rast...

Страница 38: ...l and Vertical Padding allow fine adjustment of V and H dimensions to be set when Auto is selected Text Box Border Enable When set to Enabled applies a white hairline border to the text box edges Provides controls for burn in of timecode on output video Note This status display mirrors the same display in the Timecode tab Device must be set to output a timecode in order for timecode burn in to fun...

Страница 39: ...custom When Custom is selected position is configured using the Timecode Positioning Controls described below Timecode Positioning Controls With Custom selected sets burn in position attributes as follows Horizontal Position sets horizontal position in percentage of offset from left of image area Range is 0 thru 100 Vertical Position sets vertical position in percentage of offset from top of image...

Страница 40: ...s desired Text Box Width and Height allow manual sizing when set to Custom Custom allows override of proportional sizing and allows text V and H dimensions to be set as desired Horizontal and Vertical Padding allow fine adjustment of V and H dimensions to be set when Auto is selected Text Box Border Enable When set to Enabled applies a white hairline border to the text box edges Table 3 1 9902 DC ...

Страница 41: ...ed captioning data if present is still processed and passed by the card as normal The closed captioning function does not support PAL closed captioning standards Closed Captioning Remove Regenerate and HD Insertion Line Controls Allows removal of closed captioning packets and regeneration of packets This is useful where closed captioning must be moved to a different line than that received on Note...

Страница 42: ...ute LTC Control Allows LTC audio output to mute upon loss of selected timecode inputs When set to Enabled and input timecode is lost audio LTC output mutes When set to Disabled and input timecode is lost audio LTC output is not muted with count value being free run count Note If muting upon loss of a particular input format is desired set all Source Priority 1 thru 4 to that particular input forma...

Страница 43: ...ontrols Allows the current timecode count to be advanced or delayed on the output video Offset Advance or Delay selects offset advance or delay Offset Field delays or advances or delays timecode by one field Offset Frame delays or advances or delays timecode by up to 5 frames Note Default settings are null with both controls set at zero as shown Table 3 1 9902 DC 4K Function Menu List continued HD...

Страница 44: ... 1 1 Frame 3 29 1 Frame 59 Audio LTC Output Audio LTC output is routed to desired embedded audio outputs using the Output Audio Routing Controls Whatever timecode is displayed on the Output Status is converted to audio LTC and available as an LTC audio output Note Although the output line drop down on the controls described below will allow a particular range of choices the actual range is automat...

Страница 45: ...Non toggling VITC1 and VITC2 packets do not conform to SMPTE 12M 2 2008 preferences As such ATC_VITC Legacy Support should be enabled only if required by downstream equipment Free Run Timecode Controls Allows an initial starting count to be applied to output video timecode when Free Run insertion is enabled Note Initialization can only be applied when card is outputting Free Run timecode as shown ...

Страница 46: ...rd SDI outputs When enabled any combination of reticules or other markers described below can be inserted When disabled insertion of all reticules or other markers is disabled Safe Action Area SAA Controls SAA provides enable disable of safe action area graticule insertion SAA Height and SAA Width control height and width of insertion from 0 to 100 of 4 3 outputted image area Note Reticule Size co...

Страница 47: ...ity sets the opacity of the overlay for both white black and inverse color modes Provides insertion and sizing controls for custom graticules and other markers Also provides NTSC legacy 4 3 master reticule sizing Note Color attributes of markers described below are set using the master Overlay Color Controls described above Graticule Controls Graticule provides enable disable of user graticule ins...

Страница 48: ... horizontal line from 0 to 100 of 4 3 outputted image area Horizontal Line Pos controls the vertical positioning of the horizontal line from 0 to 100 of 4 3 outputted image area Vertical Line Controls Vertical Line provides enable disable of vertical line insertion Vertical Line Size controls the height of the vertical line from 0 to 100 of 4 3 outputted image area Vertical Line Pos controls the h...

Страница 49: ...is invoked loaded only the output audio routing layer is touched Example Since audio routing can be considered independent of other settings if normal audio routing was set up with a particular input routing setting in effect and at a later time audio routing is desired to be saved as a preset selecting Out Audio Routing here limits preset invoked changes to only the audio routing layer telling th...

Страница 50: ...vere conditions exceeding this limit for non sustained usage are within device operating safe parameters and can be allowed by setting this control to Disable However the disable override setting should be avoided under normal conditions to ensure maximum card protection Table 3 1 9902 DC 4K Function Menu List continued Download save card presets to a network computer by clicking Download Presets ...

Страница 51: ...on Menu List continued 1 Access a firmware upgrade file from a network computer by clicking Upload at the bottom of DashBoard 2 Browse to the location of the firmware upgrade file in this example My Documents v1 0 0019 bin 3 Select the desired file and click Open to upload the file to the card Immediate firmware upload The card default setting of Automatically Reboot After Upgrade checked allow a ...

Страница 52: ...e Dedicated card control using IP has not been fully implemented at this release Some functions may be reserved Card IP Physical Port Select Control Allows card dedicated IP interface as set below to use frame communications or dedicated rear I O module Ethernet RJ 45 port Note Frame net connection allows cards with per card Ethernet connection to connect with network via a shared frame Ethernet p...

Страница 53: ...failure indicators are individually described below continued NTP Clock Setup Allows device NTP clock IP source and localization This is the clock time device will use for logs and other recorded actions NTP IP sets the IP address where NTP is to be obtained Local Timezone sets the recorded time to the localized time NTP Status shows if time is synced with NTP or if an error exists Use Network Int...

Страница 54: ...ause these indicators are part of the card itself and require no external interface the indicators are particularly useful in the event of communications problems with external devices such as network remote control devices Figure 3 5 9902 DC 4K Card Edge Status Indicators and Display 9902 DC 4K 4 Character Alphanumeric Display COM REF ERR IN A IN B IN C IN D Input Presence Indicators Status Error...

Страница 55: ...he 9902 DC 4K card is not connecting to the frame or LAN all controls are grayed out as shown in the example here Gray indicator icon in Card Access Navigation Tree pane shows card s are not being seen by DashBoard due to lack of connection to frame LAN in this example both a 9902 DC 4K card in slot 6 and the MFC 8320 N Network Controller Card for its frame in slot 0 are not being seen Yellow indi...

Страница 56: ...0 MFC 8320 N in this example Card Info is displayed for frame Network Controller Card Status for selected card is shown here in this example connection OK and Fan Door Open alert Card general information is displayed in lower portion of Card Info pane By clicking on Slot 6 CDI 9902 DC 4K 3G in this example Card Info is shown for 9902 DC 4K card in slot 4 Status for selected card is shown here in t...

Страница 57: ...luminated indicators should be cause for concern Check the Power Consumed indication for the 9902 DC 4K card This can be observed using the DashBoard Card Info pane If display shows no power being consumed either the frame power supply connections or the 9902 DC 4K card itself is defective If display shows excessive power being consumed see Technical Specifications p 1 11 in Chapter 1 Introduction...

Страница 58: ...icenses and the most recent firmware installed 1 See Figure 3 8 Make certain the card has the proper SD card installed in the under card slot If SD card is not installed contact Product Support to obtain an SD card Note If unit is a BBG 1000 Series device remove the top cover before proceeding Table 3 3 Troubleshooting Processing Errors by Symptom Symptom Error Condition Corrective Action DashBoar...

Страница 59: ...nated When reprogram is complete COM LED turns off on and then off again entire process takes about 1 1 2 minute 1 From underside of card locate the SD card receptacle 2 With SD card labeling facing up as shown gently push the card into the receptacle until it clicks and locks into place Electronic device or assembly is susceptible to damage from an ESD event Handle only using appropriate ESD prev...

Страница 60: ...problem arise with this product that was not solved by the information in this section please contact the Cobalt Digital Inc Technical Support Department If required a Return Material Authorization number RMA will be issued to you as well as specific shipping instructions If required a temporary replacement item will be made available at a nominal charge Any shipping costs incurred are the custome...

Страница 61: ......

Страница 62: ...Cobalt Digital Inc 2506 Galen Drive Champaign IL 61821 Voice 217 344 1243 Fax 217 344 1245 www cobaltdigital com 9902DC4K OM V1 5 Printed in USA ...

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