Troubleshooting
54
P2398PM | 2018-10
Apex Tool Group GmbH
5
EN
Troubleshooting
Problem
Possible cause
Measure
General tool
Tool does not start.
Speed not parameter-
ized.
Check Linking group.
In the mPro mode, select
Navigator >
Standard
or
Navigator > Basic
.
In the FastApps mode:
>
>
must be selected.
Tool does not start with
counterclockwise rota-
tion activated.
With counterclockwise
rotation, parameter for
speed is set to
0 rpm.
Parameterizing the speed for counterclockwise
rotation.
On the control screen
Standard > Standard Application Builder >
Tool Groups
Tool light disabled.
Disabled by parameter
setting.
Parameterizing the tool light:
On the control screen
Advanced > Tool Group > Extended Tool
Settings
To activate the tool light:
>
>
Control menu on tool not
enabled or only partially
enabled.
Disabled by parameter
setting.
To enable the control menu:
>
>
Idle speed not reached.
Battery voltage is too low.
Use fully charged battery.
Expected number of run-
downs is not achieved
with one charge of the
battery.
Battery is not fully
charged.
Use fully charged battery.
The warning threshold for
undervoltage is not set to
the minimum value.
On the control screen
Tool Setup > Tool Settings
, reduce the
Undervoltage (V)
.
To set the warning threshold:
>
>
High torque is needed
during a fastening
sequence, e.g., for
coated fasteners.
If a high torque is needed for a longer period of
time, e.g., for several turns, the number of run-
downs that can be achieved with one battery
charge will be significantly reduced.
Battery has too many
charging cycles.
After
800 charging cycles, the capacity is
reduced to approx. 60%
.
Software does not boot.
Use recovery stick. Contact the service
department at Apex Tool Group GmbH.
Problem
Possible cause
Measure
WLAN data communication between controller and access point
No communication
between the controller/
service PC and access
point. Applies only to
WLAN infrastructure cus-
tomers.
IP address and subnet
mask are not in the same
range.
Without network administration, it is necessary
for the IP address and subnet mask for the
mPro200GC and the base station to be in the
same range.
1. Use the same subnet mask for both.
2. For the IP address, use the same first
three numbers, e.g.,
-
IP address for the controller:
192.168.1.xxx
-
IP address for the base station:
192.168.1.xxx
-
Subnet mask: 255.255.255.0
1
