R E V I E W D R A F T # 1 — C I S C O C O N F I D E N T I A L
C-2
Cisco WRP500 Administration Guide
Appendix C Troubleshooting
Q. How do I save the voice configuration for my WRP500?
1.
Start Internet Explorer, connect to the Configuration Utility, and choose
Voice > Admin Login
. If
prompted, enter the administrative login provided by the Service Provider. (The default username
and password are both
admin
.)
2.
Click the
File
menu, and then choose
Save as
>
HTML
to save all the Voice pages into one HTML
file. This HTML file is helpful to provide to the support team when you have a problem or technical
question.
Q. How do I debug the WRP500? Is there a syslog?
The WRP500 provides the option to send messages to both a syslog and debug server
. The ports
can be configured (by default the port is 514).
1.
Make sure you do not have firewall running on your computer that could block port 514.
2.
Start Internet Explorer, connect to the Configuration Utility, and choose
Voice > Admin Login
. If
prompted, enter the administrative login provided by the Service Provider. (The default username
and password are both
admin
.)
3.
Under the
Voice
menu, set
Debug Server
as the IP address and port number of your syslog server.
Note that this address has to be reachable from the WRP500. For example, if the WRP500 is at
192.168.15.1, reachable addresses are in the range of 192.168.15.x, for example
192.168.15.100:514.
4.
Set
Debug level
to
3.
You do not need to change the value of the
syslog server
parameter.
5.
To capture SIP signaling messages, under the Line tab, set
SIP Debug Option
to
Full
. The file output
is syslog.<portnum>.log (for the default port setting, syslog.514.log).
Q. How do I access the WRP500 if I forget my password?
By default, the User and Admin accounts have no password. If the ITSP set the password for either
account and you do not know what it is, you need to contact the ITSP. If the password for the user
account was configured after you received the WRP500, you can reset the device to the user
factory default, which preserves any provisioning completed by the ITSP. If the Admin account
needs to be reset, you have to perform a full factory reset, which also erases any provisioning.
To reset the WRP500 to the factory defaults, perform the following steps:
1.
Connect an analog phone to the WRP500 and access the IVR by pressing ****.
2.
Press the appropriate code to reset the unit:
•
Press 877778# to reset the unit to the defaults as it shipped from the ITSP. This will reset
the User account password to the default of blank.
•
Press 73738# to perform a full reset of unit to the factory default settings. The Admin
account password will be reset to the default of blank.
3.
Press 1 to confirm the operation, or press * to cancel the operation.
4.
Login to the unit using the User or Admin account without a password and reconfigure the unit as
necessary.