Table 6-19
Software Problems
Symptom
Cause and Action
Suspected software problem.
1.
To determine if problems are caused by the software, verify the
following items:
a.
Your device has the minimum memory needed to use the
software. For memory requirements, see the information that
comes with the software.
Note
If you have just installed an adapter or memory, you might
have a memory address conflict.
b.
The software is designed to operate on your device.
c.
Other software works on your device.
d.
The software that you are using works on another device.
2.
If you received any error messages when using the software
program, see the information that comes with the software for a
description of the messages and suggested solutions to the
problem.
6-49
Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide
OL-15012-02
Chapter 6 Troubleshooting the System Hardware
Symptoms and Solutions
POST Error Codes
In the error codes in
Table 6-20
,
X
can be any number or letter.
Table 6-20
POST Error Codes
Error Code
Symptom
Cause and Action
062
Three consecutive startup failures
using the default configuration.
1.
Run the configuration/setup utility program.
2.
Check the battery.
3.
Check the microprocessor.
4.
Check the system board.
101, 102
System and processor error.
Check the system board.
106
System and processor error.
Check the system board.
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