Troubleshooting
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Page 155 of 177
9. Troubleshooting
This section contains information that will allow you to solve common
problems associated with configuration and installation of Fluidmesh
products.
9.1. I cannot get the Log-in screen
If you have directly connected a Windows computer to your Fluidmesh
device for device configuration, but you cannot access the log-in form on
your web browser, check the following points:
Are you trying to access the unit using a valid IP address?
You must manually set the computer's IP address and Netmask to be
recognizable by the Fluidmesh device. The correct settings are as follows:
•
IP address:
192.168.0.10 (or any other IP address belonging to
subnet 192.168.0.0/255.255.255.0)
•
Netmask:
255.255.255.0
Have you disabled the 'Access the Internet using a proxy server' function?
If your browser shows a time-out or similar message, the computer may
be trying to access the Fluidmesh device through a proxy server. To stop
the computer from trying to access the unit through a proxy connection,
refer to
“Accessing the Cisco FM3500 Endo for device configuration” (page
9.2. I cannot log in to the FM Racer interface
If you are not able to log in to the FM Racer web-based configuration
interface, check that you have entered the correct user name and
password.
The factory-set user name for the FM Racer configuration interface is
admin
. The factory-set password is
admin
To change the factory-set user name and password, refer to the
Fluidmesh Networks FM Racer User Manual
.
9.3. I forgot the Administrator password
If you have forgotten the Administrator user name and/or password for the
Configurator interface, and you must access the unit to configure it using
the Configurator interface, do the following steps:
IMPORTANT
For a detailed description of the differences between the FM
Racer configuration interface and the local Configurator
interface, refer to
“Device configuration using the configurator
