Glossary
GL-14
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
RTP
Real-Time Transport Protocol. One of the IPv6 protocols. RTP is designed to
provide end-to-end network transport functions for applications transmitting
real-time data, such as audio, video, or simulation data, over multicast or unicast
network services. RTP provides services such as payload type identification,
sequence numbering, time stamping, and delivery monitoring to real-time
applications.
Scheduler
A program that resides on a CRS Historical Reports client computer. The
Scheduler maintains information about each scheduled report, including when the
report should execute and what information the report should contain. The
scheduler also executes scheduled reports at their scheduled times, based on the
time and date of the CRS Historical Reports client computer
Script
A sequence of steps constructed in the Cisco CRS Editor. Scripts are sometimes
also called “flows,” “call flows” or “work flows” since scripts control the flow of
a call.
Server
A computer that provides services or resources to other computers (called clients)
connected to it through a network. CRS has three types of servers: active, standby,
and expansion.
Service
A program, routine, or process that performs a specific system function to support
other programs, particularly at a low (close to the hardware) level. In CRS. you
can have a master service and a standby service.
Serviceability
Enables remote network management support for the Cisco CRS system.
Serviceability enables this support through CiscoWorks and through any other
third-party network management system (NMS) that uses standard protocols.
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