Cisco CRS-1 - Carrier Routing System Router, Руководство администратора

Страница: 367 / 436

15-9
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 15 The Subsystems Menu
The RmCm Menu Option
Teams Configuration, page 15-13
Modifying a Resource
Use the Resource Configuration area to modify resource configuration.
To access the Resource Configuration area, click any of the hyperlinked
information in the Resource area of the Unified CCX Configuration summary web
page.
The configuration page also contains an Open Printable Report of this
Resource Configuration hyperlink. Click this hyperlink to open a Resource
Report for the agent. The Resource Report lists each agent’s resource ID, resource
name, Unified CCX extension, resource group, automatic available status, skills,
CSQs, and team.
Related Topic
Assigning a Resource Group and Skills to an Individual Agent, page 4-19
Resource Group Configuration
Use the Resource Group Configuration web page to display and modify the names
of existing resource groups and to add new resource groups.
Click the Resource Group hyperlink on the navigation bar of the Unified CCX
Configuration web page to access the Resource Groups summary web page.
To modify an existing Resource Group name, click the Resource Group Name
within the summary table entry; the Resource Group Configuration web page
opens. Click the Open Printable Report of this Resource Group C
Configuration hyperlink to view a list of the available resources for this resource
group.
To add a new Resource Group, click the Add a new Resource Group hyperlink.
(For more information, see the section that follows.)
Adding a New Resource Group
Use the Resource Configuration area to enter the resource group name into the
Resource Group Name field.