Cisco CRS-1 - Carrier Routing System Router, Руководство администратора

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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 7 Managing Prompts, Grammars, Documents, and Custom Files
Managing Custom Files
Add Spoken Name Prompts
Some Cisco CRS applications play back the pre-recorded names of the people that
callers are trying to reach, in order to allow the caller to confirm the transfer of
the call.
To upload .wav files of the spoken names of users, complete the following steps.
Procedure
Step 1 From the CRS Administration menu bar, Tools > User Management.
Step 2 In the navigation bar, click the Spoken Name Upload hyperlink.
The Spoken Name Prompt Upload web page opens. The table below describes the
fields in the Spoken Name Prompt Upload web page.
Step 3
In the User Id field, enter an ID number that will identify the user.
Step 4
In the Spoken Name (.wav) field, click Browse to navigate to the directory that
contains the Spoken Name .wav file.
Step 5
Click Upload to upload the file.
Step 6 Repeat this process as needed to upload all spoken name .wav files.
Managing Custom Files
Use the Custom File Configuration web pages to:
•
Configure the classpath location of custom classes, steps, and subsystem.
•
Define the startup order of custom subsystems.
Field Heading Description
User Id Unique identifier of the user for which the spoken name is to be uploaded.
Codec (Display only.) The codec chosen during installation for this CRS server.
Spoken Name (.wav) Location of the .wav file.