Cisco CRS-1 - Carrier Routing System Router, Руководство администратора

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Chapter 11 Reporting on Real-Time CRS Data
The Application Reporting User Interface
11-8
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
The Report Menu
Note All real-time reports display a “Last Updated At” field, which indicates the time
of the snapshot. All summary reports display both a start time (which indicates
when the summary statistics started being collected) and the current time.
The Report menu provides access to a variety of top-level reports. It contain the
following menu options:
•
The Contacts Summary Menu Option, page 11-8
• The Application Tasks Summary Menu Option, page 11-10
• The Application Tasks Menu Option, page 11-12
• The Engine Tasks Menu Option, page 11-12
•
The Contacts Menu Option, page 11-13
•
The Applications Menu Option, page 11-17
•
The Sessions Menu Option, page 11-18
• The Data Source Usage Menu Option, page 11-19
• The Overall Unified Contact Center Express Stats Menu Option, page 11-19
• The CSQ Unified Contact Center Express Stats Menu Option, page 11-21
• The Resource Unified Contact Center Express Stats Menu Option,
page 11-23
•
Failover Behavior for Unified Contact Center Express Stats, page 11-23
Note
All Unified CCX real-time reports display a Connected or Not Connected status
for each node in the cluster.
The Contacts Summary Menu Option
Use the Contacts Summary web page to view specific contact information for call
contacts, e-mail contacts, HTTP contacts, and total number of contacts.
To access the Contacts Summary web page, select Reports > Contacts Summary
from the Application Reporting menu bar.