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Cisco Aironet Wireless LAN Client Adapters Installation and Configuration Guide for Windows CE
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Chapter 9 Troubleshooting
Error Messages
Error Message
The selected profile does not support EAP. (Use ACU to modify the
security settings.)
Explanation
The Authentication Manager (AuthMgr) was activated on a PPC 2002 device although
the current profile does not have host-based EAP enabled.
Recommended Action
Tap OK twice. Then select a profile in ACU that uses host-based EAP and
reactivate the Authentication Manager. If necessary, reset the Windows CE device.
Error Message
Unable to configure connection settings.
Explanation
An error occurred after you tapped the Connect button on the Authentication screen.
Recommended Action
Reset the Windows CE device and try the operation again.
Error Message
Unable to load the Wireless Zero Configuration interface.
Explanation
An error occurred during installation, or the system is not working properly.
Recommended Action
Reset the Windows CE device; then reinstall the client adapter software.
Error Message
WEP Key x must be 10 Hex digits!
Explanation
An invalid number of characters or an incorrect character was entered for the WEP key
indicated. 40-bit keys must have 10 characters.
Recommended Action
Tap OK to acknowledge the message; then re-enter the characters for the invalid
key.
Error Message
WEP Key x must be 26 Hex digits!
Explanation
An invalid number of characters or an incorrect character was entered for the WEP key
indicated. 128-bit keys must have 26 characters.
Recommended Action
Tap OK to acknowledge the message; then re-enter the characters for the invalid
key.
Error Message
Windows CE Services not found on this computer. Setup cannot continue
and will now exit.
Explanation
The driver installation utility cannot locate the ActiveSync directory on the laptop or PC.
This directory and the files it contains are needed to copy the client adapter’s driver and client utility
files from the laptop or PC to a Windows CE device.
Recommended Action
Tap OK to acknowledge the message and terminate the installation utility. Then
install Windows CE Services on the laptop or PC and start the driver installation procedure again.
Note
Windows CE Services can be obtained from the CD that shipped with your Windows CE
device or from the device manufacturer.