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Cisco Unified IP Video Phone 7985G Administration Guide
OL-8726-02
Chapter 9 Troubleshooting and Maintenance
Using the Quality Report Tool
Step 3
Within 4 seconds:
•
press 1 to perform factory default parameter reset
•
press 2 to reformat the flash disk
•
press 3 to switch software image
Step 4
Red LED blinks faster.
Step 5
Within 4 seconds, press # to confirm.
Step 6
LED turns off while command is executed (may take some time).
Step 7
LED turns on when finished and regular boot up continues.
There are 2 banks of flash on the phone, containing the current software image
along with the previous image. So, if the current image is corrupted or unusable,
please use the above steps to switch over the previously used image (press 3 in
step 3).
Using the Quality Report Tool
The Quality Report Tool (QRT) acts as a voice quality and general
problem-reporting tool for the Cisco Unified IP Video Phone 7985G. The QRT
feature gets installed as part of the Cisco Unified CallManager installation.
You can configure user Cisco Unified IP Phones with QRT. When you do so, users
can report problems with phone calls by pressing the
QRT
softkey. You can use
this softkey only when the Cisco Unified IP Phone is in the Connected, Connected
Conference, Connected Transfer, and/or OnHook states.
When a user presses the
QRT
softkey, a list of problem categories displays. The
user chooses the appropriate problem category, and this feedback gets logged in
an XML file. Actual information that gets logged depends on the user choice and
whether the destination device is a Cisco Unified IP Phone.
For more information about using QRT, refer to
Cisco Unified CallManager
Serviceability Administration Guide
and
Cisco Unified CallManager
Serviceability System Guide
.
Содержание 7985G - IP Phone NTSC Video
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